York Students' Union provides free, confidential and independent advice to help you understand your rights.
Complaints and conduct
Unacceptable behaviour
Guidance on what to do if you have experienced the following and who can help.
If you have experienced an incident, you can report it safely and anonymously using our Report + Support tool.
Covers harassment, sexual misconduct, domestic abuse, safeguarding issues and other forms of interpersonal misconduct.
Complain or appeal an academic decision
If something has gone wrong with your course, University services or an academic result, there are formal procedures to address it.
Complaint or appeal? Complaints are for all service issues, academic or non-academic. Appeals relate to decisions about your academic progress and when you when you can or can't appeal. For more details and help deciding which you should use, see our overview of complaints and appeals.
How to complain about either an academic or non-academic service or facility at the University.
How to challenge a formal decision about your academic progression or degree classification.
Help dealing with maintenance issues or making a complaint.
University policies and procedures
Formal codes of conduct, student responsibilities and institutional rules.
- Non-Academic Misconduct Disciplinary Procedure
- Student Academic Engagement and Wellbeing Policy
- Academic Freedom and Freedom of Speech Policy
- Enrolment, Residence and Payment of Fees Policy
- Complaints Procedure
- Complaints of Staff Misconduct Procedure
- Academic Appeals Procedure
- Tackling harassment and sexual misconduct procedure
Browse more support across health, money, housing, conduct and community groups.