Crisis support, emergencies and staying safe

Need emergency help?

If you or someone else is in immediate physical danger, call 999 for emergency services in the UK. The operator will ask what service you want:
- Ambulance (medical emergencies and severe self-harm)
- Police (physical danger and active violence)
- you can also ask for Fire and Rescue or Coastguard services.
For on-campus assistance (24/7), call Campus Safety on +44(0)1904 32 3333 or use the SafeZone app. They can guide emergency vehicles directly to your location.

If you're experiencing a mental health crisis, feeling suicidal or overwhelmed, there are a variety of services that can help:

NHS urgent mental health helpline: Visit 111.nhs.uk or call 111 and select the mental health option.
York Hospital Accident and Emergency (A&E): Visit York Hospital, Wigginton Rd for urgent physical injuries or self-harm.
Samaritans: Call 116 123 for confidential listening for any issue.
Shout: Text SHOUT to 85258 for free confidential text support.
SignHealth: Text DEAF to 85258 for free confidential text support specifically for Deaf and hard of hearing students.
York Safe Haven: Visit 30 Clarence Street or call +44 (0)7483 141310 for non-clinical support (open 6pm to 11pm daily).

All options are available 24/7 unless stated otherwise.

Further guidance on what to do and who can help if you are concerned about the following:

We want everyone to feel safe at York. Practical advice to help you stay safe, recognise unacceptable behaviour and look out for others.

If you've experienced or witnessed misconduct, use the report + support tool to let us know and find specialist support.