Making a payment
Confused about what to pay, how to pay, or when? You can find out everything you need to know on our accommodation payments page.
Our terms and conditions list your rights and responsibilities. Make sure you read them in full.
Your rent is split over three instalments. We recommend setting up a direct debit.
- Instalment 1: 31 October 2020
- Instalment 2: 31 January 2021
- Instalment 3: 30 April 2021
Your advance payment (2020/21)
Once you've accepted your room, you need to pay a £200 advance payment on e:Vision .
This will be deducted from your first term's rent in October.
Find information about how accommodation prices are set by the University on our Accommodation rent prices web page.
Please note: This information only applies to bookings made for 2019/20
You'll receive your £200 deposit back once your room has been inspected and deemed not to need any further work.
For more complex charges we may need to wait for confirmation of the price. We’ll email you to let you know. In these cases repayments may be processed after 28 working days.
If you have not done so already, you'll need to let us know your bank details using our secure online system. We cannot return your deposit until you have done this. If you are unable to access the online bank details form please email our Finance team for a manual payment form at firstname.lastname@example.org."
If you believe a deduction from your deposit is unfair, you can request that this decision is reviewed.
Please note: If the deduction is because of an outstanding debt to the University, you cannot request a review under this procedure.
You have seven days from receiving our email outlining any deposit charge(s) to accept or dispute them using our online form.
We’ll review this information and inform you in writing whether the deduction(s) still apply. We aim to do so within 14 working days.
If you are not satisfied with the outcome of stage one, you can request a review by Accommodation Management by responding to our email within seven days.
We aim to reply with a stage two review within 14 working days, although this may take up to 28 working days.
If you disagree with Accommodation Management’s response, you can request that your complaint is referred to a Complaints Panel, by responding to our email within seven days with your reasons why.
The panel will independently review your complaint and consider whether the decision made by Accommodation Services is fair and reasonable.
Please be aware it may take some time to arrange for all panel members to meet. The outcome of this may also take time to be reported back to you.
If you request a review and your total amount of charges are greater than the deposit held, we will ask the Fees Office to put a hold on sending you payment reminders until the review is concluded.
The following charges will apply if there have been insufficient attempts by residents to keep communal areas tidy.
All charges include a standard administration charge and VAT where applicable. All charges are indicative and may be higher if additional costs are incurred. Failing to pay these charges within the stated time will incur an administration fee.
|Kitchen||Not left in suitable condition for weekly clean||£12.50 per kitchen user|
|Kitchen||In-year remedial clean needed||Up to £275|
|Kitchen||Additional cleaning needed after moving out||Up to £275|
|Kitchen||Appliances needed to be cleaned after moving out||Up to £65 per appliance|
|Bedroom||Remedial cleaning needed after moving out||Up to £125|
|Entrance/corridor||Remedial cleaning needed after moving out||Up to £150|
Repairable damage will be charged at the cost of repair. Other furniture and fittings will be charged at the replacement cost. All charges are indicative and may be higher if additional costs are incurred. Any labour costs will be in addition to the prices below. This list is not inclusive of VAT.
|Patch painting, per square metre||£18.50|
|Repainting 1 wall||Individual quote|
|Repainting up to 2 walls - blu tack / stain blocker||Individual quote|
|Replace 1 carpet tile (additional tiles up to 5 £15 extra per tile)||£40|
|Mattress 3/4||Individual quote|
|Waste paper bin||£15|
|Kitchen waste bin||£20|
|Bedroom desk||Individual quote|
|Lock change||Individual quote|
|Carpet (all other areas)||£40|
|Fire extinguisher (discharged or tampered with for reasons other than fire fighting)||Individual quote|
|Kitchen flooring||Individual quote|
|TV remote control||Individual quote|
|Missing window restrictor||Individual quote|
|Electric oven||Individual quote|
|Four ring ceramic hob||Individual quote|
|Cooker hood||Individual quote|
|Four slice toaster||Individual quote|
|HDMI connection box||Individual quote|
Your bursary letter can be found on e:Vision under correspondence. You'll also receive an email from Student Financial Support. The accommodation bursary is paid automatically towards your rent on the payment dates.
See the student finance pages on bursaries and scholarships. If you have any questions about your bursary you can email Student Finance Support or call them on +44 (0) 1904 324145.
You may be able to receive funding towards your campus accommodation costs from the University if you meet all of the following criteria:
You can apply for partial funding as soon as you’re living in campus accommodation and the application window is open.
Fill in your details on the Accommodation funding application form (PDF , 957kb) and ask your medical practitioner to complete the rest
Upload the completed document and send to email@example.com by 13 March 2020
We'll let you know the outcome of your application within 15 working days
Please note: if you intend to apply to live on campus for more than your first year, don’t forget to fill out the form’s consent box, so that we can use your information for future bookings.
If you were approved for additional requirements when you applied for accommodation, you will have submitted a Supporting Evidence Form (PDF , 92kb). This form contains the necessary information for us to make a decision on your application.
Please email firstname.lastname@example.org asking for your evidence form to be reviewed for a partial funding application. We will email you with an outcome of your application within 15 working days.
If you applied to the University through confirmation and clearing or as a new postgraduate student and did not submit the medical evidence form, please ask your medical practitioner (such as a GP or specialist) to complete this Accommodation funding application form (PDF , 957kb). Once completed, please email the form to email@example.com
If you have submitted a successful application for partial funding in a previous year, you can email us on firstname.lastname@example.org and ask us to review your past application for the new academic year.
If the status of your condition can vary, we may ask you to provide us with up to date information from your medical practitioner
If you started your course before the 2016/17 academic year and have received a Disabled Student's Allowance (DSA) towards your accommodation costs, you can continue to claim this funding from DSA.
If your application is approved we’ll adjust your room price from the price of the room that you were offered, to the price of shared bathroom accommodation within the same price band.
For example: if we offered you a premium ensuite room, you would only have to pay the rent of a premium shared bathroom.
You won’t receive a direct monetary payment, instead we’ll apply a credit to your accommodation account for the term after your application was approved and adjust your room price for future charges.
For example: If we offered you a band 3 ensuite room for £20.71 per night*, we’d only charge you for a band 3 shared bathroom (£18.72 per night*). We would adjust your rent payments by £1.99 per night difference for the duration of your contract.
*prices given using 2018/19 figure for example only