Managed hardware service: staff devices

Related pages

We provide help and support for the full lifecycle of your managed device:

  • We have a list of recommended PCs and laptops to purchase
  • If your PC, laptop, thin client etc develops a hardware fault, IT Services will liaise with the supplier on your behalf to get it fixed or replaced
  • We will arrange for the device's collection and disposal when it reaches end of life

Overview

Eligibility

This service is available to all staff.

For IT Services classroom machines, please see Managed hardware service: classroom PCs.

For other University owned or personal devices, please see Laptop & PC repair service.

Recommended hardware

See our specifications pages for details of recommended hardware and suppliers:

Purchasing

Where possible, you should choose the recommended hardware and supplier (see the link above) to ensure you get a fully managed service.

Please contact us via the Library & IT Help Desk if these options don't fit your requirements - we will try and help you find an appropriate solution.

You should purchase recommended hardware via YEP. Orders must be placed by authorised departmental staff, and can take between 3 and 7 working days.

Faults

Recommended hardware (including PCs, laptops and thin clients) is fully supported if it develops a hardware fault during the normal warranty period.

If your device develops a fault, please contact the Library & IT Help Desk.

Your device will normally be fixed within 5 working days, but this may take longer if parts need ordering from the supplier.

Disposal

At the end of the device's life we will arrange for its collection and secure disposal, conforming with relevant regulations eg WEEE

Non-recommended hardware

If your non-recommended hardware develops a fault, we may offer advice on a best efforts basis. Contact the Library & IT Help Desk with the details.

Help & troubleshooting

Library & IT Help Desk

If you need any help with your PC, laptop or thin client, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.