Overview

Eligibility

This service is available to all staff.

For IT Services classroom machines, please see Managed hardware service: classroom PCs.

For other University owned or personal devices, please see Laptop & PC repair service.

Recommended hardware

See our specifications pages for details of recommended hardware and suppliers:

• Buying for a department

Purchasing

Where possible, you should choose the recommended hardware and supplier (see the link above) to ensure you get a fully managed service.

Please contact us via the Library & IT Help Desk if these options don't fit your requirements - we will try and help you find an appropriate solution.

You should purchase recommended hardware via YEP. Orders must be placed by authorised departmental staff, and can take between 3 and 7 working days.

Faults

Recommended hardware (including PCs, laptops and thin clients) is fully supported if it develops a hardware fault during the normal warranty period.

If your device develops a fault, please contact the Library & IT Help Desk.

Your device will normally be fixed within 5 working days, but this may take longer if parts need ordering from the supplier.

Disposal

At the end of the device's life we will arrange for its collection and secure disposal, conforming with relevant regulations eg WEEE

Non-recommended hardware

If your non-recommended hardware develops a fault, we may offer advice on a best efforts basis. Contact the Library & IT Help Desk with the details.

Help & troubleshooting

Library & IT Help Desk

If you need any help with your PC, laptop or thin client, get in touch with the Library & IT Help Desk.

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