Accessibility statement

Google Meet

Related pages

Google offers the following products for remote communication:

  • Google Meet - video meeting and live video broadcasting
  • Google Chat - team messaging

Google Meet

Eligibility

All staff and students at the University of York can access this service.

Google Meet (previously called Hangouts Meet) offers a simple way of conducting video meetings, as well as screen sharing (for presentations etc). To support working remotely in response to the spread of COVID-19, Google have temporarily given access to enhanced features, such as:

  • Larger meetings for up to 250 participants per call
  • Live streaming for up to 100,000 University of York accounts
  • Record meetings to Google Drive

You need a Google account to start a meeting but the other participants don't need an account to join a meeting. This makes it easy to conduct video meetings with people outside the University who may not have a Google account. 

Participants can join using the Google Chrome and Firefox web browsers or the Android and iOS mobile apps. Meetings can also be scheduled in advance through Google Calendar.

Note that Google Meet is a separate product to 'Classic Hangouts', which only allows video calls for up to 10 participants. 

To use Google Meet:

  • Visit https://meet.google.com/ in your Chrome or Firefox web browser
  • Install the Hangouts Meet app on your iOS or Android device
  • When creating a Google Calendar event, choose Add Conferencing and select Google Meet

Recording a Google Meet:

Google offer guidance on recording a Google Meet session on their support pages.

  • We recommend adding a Google Meet to a Google Calendar event, as this way the video recording will be attached to the event and shared with all Guests automatically. 
  • All members signed in with a University of York Google account are able to start/stop the recording.
  • Video recordings are saved in a Google Drive folder called ‘Meet Recordings’ belonging to the event Organiser You will receive an email once the recording is ready.

Live stream a Google Meet:

Google offer guidance on how to live stream a video meeting using Google Meet on their support pages.

  • This must be enabled in addition to a Google Meet event in Google Calendar and is recommended you do so in advance.
  • Viewers of a live stream cannot interact in any other way. 

Find out more

You can find further information on Google's support pages:

Google Chat

Google Chat (previously called 'Hangouts Chat') is built for team collaboration and offers:

  • chat rooms for dedicated discussion between a team, project working group, etc
  • integration with Google Groups to create rooms limited to members of a Group
  • threaded conversations
  • direct messages between users
  • cross-working with other G Suite apps such as Calendar and Drive
  • bots that can participate in rooms or respond to direct messages

To use Chat:

Find out more

You can find further information on Google's support pages:

Help

Help

We provide Google knowledge training events every term for staff who want to know more about the Google applications, including Google Hangouts. Bespoke training and coaching can be organised for staff groups who require it.

For students, we offer digital training events every Wednesday afternoon during term time. These cover a wide range of digital skills, including using the Google applications:

Library & IT Help Desk

If you're having problems using the Hangouts apps, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support

As part of the Google Apps for Education suite this service is entirely owned and managed by Google, who will monitor for, identify and fix all faults

For help with this service, contact the Library & IT Help Desk.

Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Service Level Agreement Google Apps Service Level Agreement
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.