Publicity is not always welcome. Nevertheless, we aim to respond to all types of media attention effectively, politely and promptly.
The Media Relations team becomes the University’s public face in crisis situations. We should be contacted as soon as an emergency occurs.
If you have difficult news to break, remember that you are not on your own. We are available to help and advise in complete confidence.
It is helpful to consider how to handle a story before it breaks:
From time to time, the University is faced with an emergency or crisis situation. Inevitably this will result in heightened media interest.
Crises can come in many forms, such as the untimely death of a student or a member of staff, fires or other damage, or outbreaks of disease. It is important that the public aspects of such situations are handled by the Media Relations team.
The University has emergency protocols for dealing with incidents such as these. A dedicated crisis management team will be created to handle the issue.
It is important that messages to the media and staff and students are co-ordinated by the crisis management team.
Who to contact
Head of Media Relations
+44 (0)1904 32 2153
Deputy Head of Media Relations
Shelley Hughes (on maternity leave)
+44 (0)1904 32 3918
Out of hours for urgent media inquiries only
What to do in a crisis
If a crisis occurs, you should alert:
- the Media Relations team
- your head of department
- the Academic Registrar (for issues involving students)
- Human Resources (for issues involving staff)
- Security (if relevant).
Media enquiries and any official comment should be handled by Media Relations team. They will relay information to the University community.
Journalists often have to produce stories about complex issues that are accessible to the general public using a relatively small number of words and within very tight deadlines. To achieve this, journalists often have to be direct.
You should refer all approaches from journalists to the Media Relations team, and alert Media Relations immediately of the media interest.