MySQL database service

MySQL is a widely used open source database and is fast, reliable and easy to use.

Our MySQL database service provides a centralised MySQL service, shared between its registered users. It provides multi-user databases suitable for light to medium use.

Key features

It can be used for many purposes, such as web account holders maintaining PHP applications.
You can use the MySQL services for online database access.

Access instructions

Contact IT Services with a suggested name for your new database. Provide a short summary of its purpose, and how and from where it will be used.
Requests for a new MySQL database will take five business days to complete.

Related tools

Available to staff

Authorised users can use this service on University-managed devices.

Funded by departments

Departments fund this service, subject to approval. There isn’t a cost to you for standard use.

Access instructions

Contact IT Services with a suggested name for your new database. Provide a short summary of its purpose, and how and from where it will be used.
Requests for a new MySQL database will take five business days to complete.

Related tools

Guides and help

How-to guides and set up

MySQL documentation (mysql.com)

Contact for support

If you are experiencing technical issues and need advice, please contact IT Services.

Service commitments

Your responsibilities and policies

We ask that you:

keep us informed about changes to your contact details
manage your use of MySQL databases allocated to you, eg sharing and securing them appropriately
contact us in good time if you foresee your database's resource requirements increasing significantly
work with us if we identify that your database would be better placed on an alternative, larger capacity, service
let us know if you no longer need a database you have been allocated.

The following policies apply to all IT services provided by the University.

Service performance

Availability

This is a live service, available 24/7.

Support

This service is managed by IT Services.
We are responsible for monitoring, identifying and fixing faults.
Support is available during our opening hours.

Standards

Our service performance and standards have been produced in consultation with our customers. We regularly monitor the delivery, performance and availability of facilities and services.

Resilience

This service runs on our high-availability virtual machine platform. In the event of a major incident, it will automatically fail over between data centres, with only a brief outage. Filestores are replicated between data centres and should also fail over automatically.

A backup is taken of all MySQL databases each day for disaster recovery purposes, enabling them to be restored if the database were to become corrupted, or if a catastrophic event occurred to the file servers and/or data centres.

Feedback and complaints

We appreciate feedback as it helps us review and continually improve our service.

Page last reviewed: 9 September 2024