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MySQL database service

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The MySQL database service provides a centralised MySQL service, shared between its registered users.

It provides multi-user databases suitable for light to medium use.



Available to:

  • staff
  • academic research users
  • web account owners

MySQL is a widely used open source database and is fast, reliable and easy to use.

A MySQL database can be used for many purposes. For example, web account holders maintaining ColdFusion or PHP applications can use the MySQL services for online database access.

Our MySQL database service is provided using MySQL.

How to request

Email the Library & IT Help Desk, giving a suggested name for your new database and a short summary of its purpose.

Requests for a new MySQL database will take five business days to complete.

Help & troubleshooting


You can receive status updates about the MySQL service by joining the Google Group.

Library & IT Help Desk

If you're having problems using the MySQL service, get in touch with the IT Support.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the IT Support.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

  • Information Services Service Standards
Resilience This service runs on our high-availability virtual machine platform. In the event of a major incident it will automatically failover between data centres, with only a brief outage. Filestores are replicated between data centres and should also fail over automatically.

A backup is taken of all MySQL databases each day for disaster recovery purposes, enabling them to be restored if the database were to become corrupted, or if a catastrophic event occurred to the file servers and/or data centres.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

  • Information Services Service Standards

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

We expect you:

  • to keep us informed about changes to your contact details
  • to manage your use of MySQL databases allocated to you, eg sharing and securing them appropriately
  • to contact us in good time if you foresee your database's resource requirements increasing significantly
  • to work with us if we identify that your database would be better placed on an alternative, larger capacity, service
  • to let us know if you no longer need a database you have been allocated