Accessibility statement

Mailjet

Mailjet is a cloud-based email service that enables you to operate mailing lists and conduct email campaigns. It offers an easy-to-use template-based editing system for creating your messages using many features including personalisation, embedded pictures and multiple columns. Mailjet also provides statistics such as message open, clickthrough and unsubscription rates.

For further information see Mailjet’s website.

Overview

What's included

  • An easy to use template-based editor lets you create, lay out and format your emails with embedded pictures and multiple columns.
  • Personalise your email, from how it looks in your recipient's inbox to the content they read. Easily add dynamic content for each individual email based on variables such as name, location and user activity.
  • Manage your contacts by uploading email addresses in CSV, TXT or XLS files, or use a GDPR-compliant optin widget on your web pages.
  • All emails include an easy to use “Unsubscribe” link, as required by UK law.
  • Advanced statistics are available for your messages, such as message open, click-through and unsubscription rates.
  • A formal contract with Mailjet satisfies data protection needs and offers support from their Customer Support team. 

Data protection considerations

The University has a contract with Mailjet. Included in this contract are the necessary clauses to allow the use of the service to process personal data.

The sending of bulk email is subject to GDPR. You are required to manage your contacts’ data and operate your mailings in a manner compliant with GDPR. For example:

  • only send mailings to people who have opted-in to receiving them
  • make it easy for people to opt-out and unsubscribe from your mailings
  • keep your contact address data up to date and use it only for the purpose permission was given

For further information see the University of York GDPR guidance.

Charges and billing 

IT Services covers the cost of the University’s subscription to Mailjet, and provides access to the service at no cost. We incur a charge per month for each user login account created within Mailjet, so limit the number of such accounts per department or group.

Eligibility and access

Eligibility

  • Mailjet should only be used for email lists and newsletters to which members have signed up; messages will always include the required option to unsubscribe. It should not be used where communications are mandatory. For example:
    • internal departmental updates
    • required communications such as accommodation updates

For these emails, consider using the Student Enquiry Screen, or the Bulk Email Tool managed by the Communications team.

  • Mailjet should only be used for communications to external contacts, not staff and students. 

For communications to staff and students consider:

Access

Mailjet is accessible to members of staff from York only.

Due to costs and security, we allow up to two members of staff access to login and use Mailjet per account and we will not set up non-personal accounts with access. Each Mailjet account has an owner, who is responsible for account management. This person makes up one of the two account logins available.

If you think Mailjet is suitable for your needs please submit a request for an account:

 

Using Mailjet

Supported Products /Platforms Mailjet is a web-based service. You should have no trouble using the service with an up to date version of a modern mainstream web browser and a good internet connection.
Policies

University of York information and policies:

Mailjet policies:

Training

We don’t offer any formal courses or training for Mailjet. Instead Mailjet provides their own guide to help you get started with their service:

Service Level Agreement  Mailjet’s Service Level Agreement (SLA)

Our commitments

Target Availability Service Standards
Hours of service 24/7
Support Hours

Mailjet’s Level 1 Support is available 24/7 as per their SLA

Fault Management Mailjet provide a status page indicating any known faults with their services:

If you are experiencing a fault with Mailjet please contact their Customer Support team:

Service Support

This service is entirely owned and operated by Mailjet, who will monitor for, identify and fix all faults.

Mailjet provide extensive selfhelp material:

If you are unable to find the answer to your problem please contact the Library & IT Help Desk.

 

Our performance

Service Standards

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

 

 

Your responsibilities

We expect you to:

  • comply with the General Data Protection Regulations (GDPR)
  • comply with the University’s Bulk Email Policy and tell us if you no longer need your Mailjet account
  • sign a user agreement and comply with this for the duration of the account being in use
  • inform us if you no longer need your Mailjet user login to a Mailjet account — we will remove it to reduce the cost of our contract
  • inform us if your use case changes — we will advise on whether Mailjet is still the most appropriate tool for your needs