Mailjet is a cloud-based email service that enables you to operate mailing lists and conduct email campaigns. It offers an easy-to-use template-based editing system for creating your messages using many features including personalisation, embedded pictures and multiple columns. Mailjet also provides statistics such as message open, clickthrough and unsubscription rates.
For further information see Mailjet’s website.
The University has a contract with Mailjet. Included in this contract are the necessary clauses to allow the use of the service to process personal data.
The sending of bulk email is subject to GDPR. You are required to manage your contacts’ data and operate your mailings in a manner compliant with GDPR. For example:
For further information see the University of York GDPR guidance.
IT Services covers the cost of the University’s subscription to Mailjet, and provides access to the service at no cost. We incur a charge per month for each user login account created within Mailjet, so limit the number of such accounts per department or group.
For these emails, consider using the Student Enquiry Screen, or the Bulk Email Tool managed by the Communications team.
For communications to staff and students consider:
Mailjet is accessible to members of staff from York only.
Due to costs and security, we allow up to two members of staff access to login and use Mailjet per account and we will not set up non-personal accounts with access. Each Mailjet account has an owner, who is responsible for account management. This person makes up one of the two account logins available.
If you think Mailjet is suitable for your needs please submit a request for an account:
Supported Products /Platforms | Mailjet is a web-based service. You should have no trouble using the service with an up to date version of a modern mainstream web browser and a good internet connection. |
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Policies |
University of York information and policies:
Mailjet policies: |
Training |
We don’t offer any formal courses or training for Mailjet. Instead Mailjet provides their own guide to help you get started with their service:
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Service Level Agreement | Mailjet’s Service Level Agreement (SLA) |
Target Availability | Service Standards |
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Hours of service | 24/7 |
Support Hours |
Mailjet’s Level 1 Support is available 24/7 as per their SLA |
Fault Management | Mailjet provide a status page indicating any known faults with their services: If you are experiencing a fault with Mailjet please contact their Customer Support team: |
Service Support |
This service is entirely owned and operated by Mailjet, who will monitor for, identify and fix all faults. Mailjet provide extensive selfhelp material: If you are unable to find the answer to your problem please contact the Library & IT Help Desk.
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Our performance | |
Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
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We expect you to: