Mailjet is a cloud-based email service that enables you to operate mailing lists and conduct email campaigns. It offers an easy-to-use template-based editing system for creating your messages using many features including personalisation, embedded pictures and multiple columns. Mailjet also provides statistics such as message open, clickthrough and unsubscription rates.
For further information see Mailjet’s website.
Mailjet should only be used for email lists and newsletters to which members have signed up; messages will always include the required option to unsubscribe. It should not be used where communications are mandatory. For example:
For these emails consider using the Student Enquiry Screen, or the Bulk Email Tool managed by Marketing.
The University has a contract with Mailjet. Included in this contract are the necessary clauses to allow the use of the service to process personal data.
The sending of bulk email is subject to GDPR. You are required to manage your contacts’ data and operate your mailings in a manner compliant with GDPR. For example:
For further information see the University of York GDPR guidance.
IT Services covers the cost of the University’s subscription to Mailjet, and provides access to the service at no cost. We incur a charge per month for each user login account created within Mailjet, so limit the number of such accounts per department or group.
Only members of staff are able to request access to the Mailjet service. It is available to the University and its subsidiaries (excluding commercial subsidiaries), but not to spin-out organisations. We ask that you request access for at most two to three people for your department or group’s Mailjet account; each user login account increases our monthly contract cost.
Please contact the Library & IT Help Desk with your request, supported with a business case summarising your needs:
A member of our staff will get back to you within five working days to discuss your request and needs.
|Request Type||Fulfilment Turnaround Time|
|Request for a new Mailjet account||Response within 5 business days to arrange meeting to discuss needs|
|Request for an additional user login account to access an existing Mailjet account||Response within 5 business days|
|Supported Products /Platforms||Mailjet is a web-based service. You should have no trouble using the service with an up to date version of a modern mainstream web browser and a good internet connection.|
University of York information and policies:
We don’t offer any formal courses or training for Mailjet. Instead Mailjet provides their own guide to help you get started with their service:
|Service Level Agreement||Mailjet’s Service Level Agreement (SLA)|
|Target Availability||Service Standards|
|Hours of service||24/7|
Mailjet’s Level 1 Support is available 24/7 as per their SLA
|Fault Management||Mailjet provide a status page indicating any known faults with their services:
If you are experiencing a fault with Mailjet please contact their Customer Support team:
This service is entirely owned and operated by Mailjet, who will monitor for, identify and fix all faults.
Mailjet provide extensive selfhelp material:
If you are unable to find the answer to your problem please contact the Library & IT Help Desk.
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
We expect you to: