2017 IT Services news

CityConnectWifi update on Thursday 9 November

Posted on Tuesday 7 November 2017

On Thursday 9 November between 8.00am and 9.00am our supplier will be updating our visitor wifi network CityConnectWiFi.


Heidi Fraser-Krauss: CIO of the Year!

Posted on Tuesday 7 November 2017

We're excited to announce that, at Computing's Women in IT Excellence Awards, Heidi, as Director of Information Services, was awarded CIO (Chief Information Officer) of the Year.


The new York Advanced Research Computing Cluster (YARCC) consultation process

Posted on Thursday 19 October 2017

The University is planning to purchase a significant upgrade to the YARCC during this academic year.


IT Services Survey 2017

Posted on Wednesday 18 October 2017

We want to know what you think about IT Services; fill in our survey now and you could win a £100 voucher.


Introduction of Email Authentication

Posted on Monday 16 October 2017

We will soon be introducing Email Authentication for the University’s “@york.ac.uk” email addresses.


Forthcoming changes when connecting to the network

Posted on Tuesday 10 October 2017

On Tuesday 17 October at 8.00am, we are making a change to the way your devices securely connect to the network.


IT support appointments

Posted on Thursday 5 October 2017

Over the start of term, we've been offering a drop-in service for all IT queries and support. From week 3 (Monday 9 October) we'll revert to our usual appointment system for more complex issues.


Keep shared files safe in Team Drive

Posted on Thursday 14 September 2017

Several departments have encountered problems when a colleague leaves, and their shared files disappear. Team Drive offers an easy solution


We have the best student broadband!

Posted on Wednesday 13 September 2017

We're really proud to have won a National Student Housing Award.


Using Woodland Trust paper across campus

Posted on Tuesday 12 September 2017

With the release of HP’s new inkjet technology Pagewide we found the print quality on our existing paper was falling below the standard we expected.


IT help points

Posted on Friday 8 September 2017

We're here to help you get online as soon as you arrive, with weekend help points.


Network disruption in Burton: Sunday 3 September

Posted on Friday 1 September 2017

On Sunday 3 September, there'll be disruption to the IT network in the Raymond Burton Building.


Problems applying for accommodation 19 to 20 August

Posted on Monday 14 August 2017

If you are applying for accommodation and having password or username problems this weekend, please contact the Accommodation team as the IT Support Office will be closed.


VC's award for Mike Dunn

Posted on Tuesday 18 July 2017

Mike Dunn has been awarded the VC's Award for Teaching, in recognition of his work on IT training.


Summer IT room maintenance

Posted on Wednesday 28 June 2017

Over the summer vacation, we're carrying out routine maintenance in our IT rooms.


Join us for the IT in Research Showcase

Posted on Thursday 15 June 2017

The IT in Research Showcase on 26 June will bring together members of the University of York research community from all disciplines to share their knowledge and experience relating to IT and its application to research.


NVivo training courses available in June and July

Posted on Thursday 18 May 2017

We are pleased to announce that four introductory NVivo courses have been planned on the below dates:


Cyber attacks: what you need to do now

Posted on Monday 15 May 2017

We need you to take action now to protect University data from malware.


New IT facilities to support research computing

Posted on Tuesday 25 April 2017

We are pleased to announce new additional facilities to support research computing.


Customer Service Excellence results now available

Posted on Thursday 13 April 2017

In March, we were assessed against the Customer Service Excellence (CSE) Standard and have successfully maintained the award.


Introducing Team Drive

Posted on Wednesday 12 April 2017

Google launched Team Drive at the end of last year, with the potential to simplify document sharing within teams.


Try the new version of Google Sites

Posted on Thursday 30 March 2017

The new version of Google Sites is now available. There are some significant differences in this version, and it's important to be aware that New Sites is still under development so familiar features may be missing, while others will change or be added as time goes by.


Some IT facilities at risk: 8-9 April

Posted on Thursday 2 March 2017

Electrical work in one of our data centres over the weekend of 8-9 April will mean that some of our systems are at risk.


Connecting to eduroam

Posted on Tuesday 21 February 2017

On Tuesday 28 February, we are changing the tool that we use to allow you to connect devices to eduroam for the first time.


Research computing courses: book now!

Posted on Monday 13 February 2017

We provide research computing courses suitable for all researchers - whatever your experience or discipline.


Phone support from IT & Library

Posted on Monday 16 January 2017

From now on, the IT support phone number will also connect you to Library support.


Reference management training

Posted on Wednesday 11 January 2017

Book your place to learn more about using reference management software.


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