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2017 IT Services news

IT Services over Christmas

Tuesday 5 December 2017

IT support won't be available between 23 December and 2 January, but other IT facilities will be available throughout the Christmas and New Year period.

Changes required if you use external email accounts

Friday 24 November 2017

If you use an external email account to send University email, you need to change your set up.

CityConnectWifi update on Thursday 9 November

Tuesday 7 November 2017

On Thursday 9 November between 8.00am and 9.00am our supplier will be updating our visitor wifi network CityConnectWiFi.

Heidi Fraser-Krauss: CIO of the Year!

Tuesday 7 November 2017

We're excited to announce that, at Computing's Women in IT Excellence Awards, Heidi, as Director of Information Services, was awarded CIO (Chief Information Officer) of the Year.

The new York Advanced Research Computing Cluster (YARCC) consultation process

Thursday 19 October 2017

The University is planning to purchase a significant upgrade to the YARCC during this academic year.

IT Services Survey 2017

Wednesday 18 October 2017

We want to know what you think about IT Services; fill in our survey now and you could win a £100 voucher.

Introduction of Email Authentication

Monday 16 October 2017

We will soon be introducing Email Authentication for the University’s “” email addresses.

Forthcoming changes when connecting to the network

Tuesday 10 October 2017

On Tuesday 17 October at 8.00am, we are making a change to the way your devices securely connect to the network.

IT support appointments

Thursday 5 October 2017

Over the start of term, we've been offering a drop-in service for all IT queries and support. From week 3 (Monday 9 October) we'll revert to our usual appointment system for more complex issues.

Keep shared files safe in Team Drive

Thursday 14 September 2017

Several departments have encountered problems when a colleague leaves, and their shared files disappear. Team Drive offers an easy solution

We have the best student broadband!

Wednesday 13 September 2017

We're really proud to have won a National Student Housing Award.

Using Woodland Trust paper across campus

Tuesday 12 September 2017

With the release of HP’s new inkjet technology Pagewide we found the print quality on our existing paper was falling below the standard we expected.

IT help points

Friday 8 September 2017

We're here to help you get online as soon as you arrive, with weekend help points.

Problems applying for accommodation 19 to 20 August

Monday 14 August 2017

If you are applying for accommodation and having password or username problems this weekend, please contact the Accommodation team as the IT Support Office will be closed.

VC's award for Mike Dunn

Tuesday 18 July 2017

Mike Dunn has been awarded the VC's Award for Teaching, in recognition of his work on IT training.

Summer IT room maintenance

Wednesday 28 June 2017

Over the summer vacation, we're carrying out routine maintenance in our IT rooms.

Join us for the IT in Research Showcase

Thursday 15 June 2017

The IT in Research Showcase on 26 June will bring together members of the University of York research community from all disciplines to share their knowledge and experience relating to IT and its application to research.

NVivo training courses available in June and July

Thursday 18 May 2017

We are pleased to announce that four introductory NVivo courses have been planned on the below dates:

Cyber attacks: what you need to do now

Monday 15 May 2017

We need you to take action now to protect University data from malware.

New IT facilities to support research computing

Tuesday 25 April 2017

We are pleased to announce new additional facilities to support research computing.

Introducing Team Drive

Wednesday 12 April 2017

Google launched Team Drive at the end of last year, with the potential to simplify document sharing within teams.

Try the new version of Google Sites

Thursday 30 March 2017

The new version of Google Sites is now available. There are some significant differences in this version, and it's important to be aware that New Sites is still under development so familiar features may be missing, while others will change or be added as time goes by.

Some IT facilities at risk: 8-9 April

Thursday 2 March 2017

Electrical work in one of our data centres over the weekend of 8-9 April will mean that some of our systems are at risk.

Connecting to eduroam

Tuesday 21 February 2017

On Tuesday 28 February 2017, we are changing the tool that we use to allow you to connect devices to eduroam for the first time.

Research computing courses: book now!

Monday 13 February 2017

We provide research computing courses suitable for all researchers - whatever your experience or discipline.

Phone support from IT & Library

Monday 16 January 2017

From now on, the IT support phone number will also connect you to Library support.

Reference management training

Wednesday 11 January 2017

Book your place to learn more about using reference management software.

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