Accessibility statement

Online store support

Online Store Support

The University of York Online Store (currently version 4) is used to generate income by selling products or services online, such as official publications, award certificates etc.

If you wish to use the University's Online Store, it is essential that you comply with the University's Credit and Debit Card Data Management Policy (PDF , 21kb)

You must meet the Payment Card Industry Data Security Standards (PCI DSS) and follow the guidance provided: Considering Online Payments? (MS Word , 17kb) before requesting your User Account to sell your product via the Online Store.

User instructions are contained within the Online store information pack (MS Word , 20kb)

see the full list on the Policies and Guidelines tab.

 

System Requirements for Online Store Administration back-office User Interface:

  • Fully supported networked Windows 7 or Windows 10 computer based at the University of York campus
  • MS Internet Explorer (currently version 11) or Google Chrome (currently version 60) or Mozilla Firefox (currently version 54)
  • Javascript enabled
  • Popups allowed for the site - https://onlinestoreadmin.wpmeducation.com/

 

Policies & Guidelines

Users must read all the following documentation and adhere to the policies and strict guidelines provided:

Considering Online Payments? (MS Word , 17kb)

University of York Credit and Debit Card Data Management Policy (PDF , 21kb)

Online store information pack (MS Word , 20kb)

PCI-DSS Compliance (MS PowerPoint , 352kb)

 

 

Online Store - Qs & As

Requesting an Online Store username and password or to request changes to your existing username - via Authorised Systems Registration System then choose the Other tab | select the Products option > click Select System > Read the statutory PCI-DSS compliance requirements and University Regulations and follow the onscreen instructions.

Once your request has been approved your account username and password will be emailed. System training also needs to take place before full access to sell Products can be granted.

How do I change my password for the Online Store? - Log into the Online Store, from the menu, choose System Management > Amend Password. Enter your old password, your new password, confirm your new password again then click Submit. Your new password can then be used on the login screen. nb Passwords must be a minimum of 6 characters and at least 1 must be numeric.

How do I request a new Finance Code? - please email finance-systems@york.ac.uk and supply the following details:

Product Name | Account code | Work order | VAT status | Product Description

If a customer's online payment fails what do I do? - there can be various reasons, please see Online Store - failed payments - help (MS Word , 21kb)

Online Store Help - available via the big green Help button at the top-right of the dashboard when user has logged in to the Online Store Admin website.

I cannot access the Online Store Admin portal - please ensure you are using a supported internet browser on a supported networked Windows 7 or Windows 10 pc on campus - see System Requirements on the first tab of these webpages.

How do I setup a new Product in the Product Catalogue? - please follow the Online Store User's Product Setup Checklist (MS Word , 659kb)

I cannot see my new Category on the store front - check that 'Display' is enabled via Product Catalogue > Categories.

I cannot see my new Product on the store front - Go to Product Catalogue > Products and select the Product. Check that Status is 'Active' on the Product Details tab, check the 'Visible from' and 'to' dates. Ensure the Product is linked to a Category on the Categories tab.

How do I see payments received into our designated work order? - The Finance Code for your Products is equivalent to the Invoice Number in Agresso. To retrieve payment information, use a GL enquiry, e.g. Agresso Financials > General Ledger > Enquiries > General Ledger Transactions. On the SearchC tab, enter the Period for which you wish to search and enter the Finance Code in the 'InvoiceNo' field. You can also restrict the search by Work order. Click F7 or Binoculars to search.

What training is available for the Online Store?

Please use the Online Store Help - available via the big green Help button at the top-right of the dashboard when user has logged in to the Online Store Admin website.

Online Store Contacts

Online Store Dept Administrators must include clear Customer Contact Details in your Department for every item you setup on the Store. For current contact list, see Online Store Dept Contacts (MS Excel , 13kb)

If you need to report a system problem, or for any specific Product Catalogue setup queries, please email full details to: finance-systems@york.ac.uk

For CPD training courses, please use the CPD Unit's Administrate:

For Conferences, please contact the Conference Office in the first instance. 

Find out more about York Conferences and Events here.