Information for new users

Welcome to IT Services at the University of York!

This page introduces you to the services we offer to students and staff.

Before you arrive

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Bringing your own equipment

Laptops, PCs and tablets

You can set your device up to connect before you arrive! Our automatic setup tool works wherever you are, so your phone, laptop or tablet can be ready to connect to our wifi as soon as you arrive:

Ensure that you have up-to-date anti-virus software - if your machine is infected, or doesn't have appropriate anti-virus software, you may be prevented from accessing the network. There are many anti-virus products available - if you're looking for a free product, we recommend:

Members of staff will also be able to install anti-virus software under the terms of our site licence. Find out more about this, and other security information at:

Software

The University has subscribed to Office 365 in order to provide you with a free copy of the Microsoft Office suite, which you can be installed on up to five different devices. Find out more at:

As a student, you can also take advantage of discounted rates on software from various suppliers. See:

Printers

We provide a printing, copying and scanning service, with multi-function devices available across campus - you can print to them from the campus network, including study bedrooms, via the VPN, and even by email - your work is only printed out when you log on to the printer:

If you're a student considering bringing your own printer, bear in mind that you won't be able to make use of the printer's wireless functionality if you're living on campus - you'll need to connect it via a USB port. 

Getting started

Registration

The first thing you need to do is register your IT account.

For more information, see:

New students are given a limited account when they first apply. Once your place at York has been confirmed, you will need to upgrade your account to give you full access. This should be done using the Identity Management system (IDM):

My IT Account

Use the My IT Account page to manage your account. This is where you check your filestore quota, reset your password and pay for printing, photocopying and scanning.

G Suite and email

All accounts include access to G Suite for Education. Your email account is provided by Google, and your address will be either username@york.ac.uk (students) or name@york.ac.uk (staff).

Log in to G Suite with your York account and:

  • access apps including MailCalendarDocsSites, and Groups
  • use collaborative tools, enhancing the way you work with people at the University and elsewhere

Find out more:

Connecting to the network

See the Connect on campus pages for help connecting to the network:

  • Wifi
  • Study bedrooms
  • Offices
  • Mobile devices - access your account from your phone, tablet or laptop
  • Virtual Private Network (VPN) - connect when away from campus

Services and facilities

York Print Plus

Security information

Note that we will never ask you to tell us your password, and you must not share it with anyone else.

We have a University staff licence for anti-virus software. It is installed and updated automatically on supported connection Windows PCs, and may be used on other machines, under the terms of the licence.

York Print Plus is the University's printing, copying, scanning service.

It's available for students in IT classrooms and study areas, and the Library buildings, and for staff in departments.

Managing your files

Your filestore is known as H: drive, and also appears as Documents on University PCs. Find out more about how to access it, and how much space you have, at:

Save your Google Docs to Google Drive, for quick and easy access wherever you are.

The DropOff Service lets you exchange files solely with the intended recipient, and is run on computers at the University. It's really useful for sending large files.

Digital Workspace Service

The Digital Workspace Service (DWS) is a service allowing staff to connect to the Virtual Desktop Infrastructure (VDI), both on and off campus.

University Information Systems

The University Information Systems include SITS, Agresso, pFact and Planon. These systems are used to support the administrative processes in both the administrative and academic departments

Accessibility and assistive technologies

IT Services aim to offer facilities suitable to all users, taking into account the specific needs of users with disabilities. If you require any help or advice, please contact the Library & IT Help Desk or Disability Services.

Help and support

Library & IT Help Desk

The Library & IT Help Desk is located in the Library.

Weekend help points

If you need help getting connected when you arrive, pop along to our IT Help Points in the Library foyer (17, 23 & 24 September and the Ron Cooke Hub (23 & 24 September only). They're open from 12 noon to 6pm.

Repair service for IT equipment

We work with a local computer repair company to provide a repair service - drop your machine off with us at the Library & IT Help Desk, and the company will collect it, diagnose the problem and give you a quote to carry out the work.

Departmental Computing Officers

Departmental Computing Officers are also known as DCOs, and are IT contacts within the departments. They are often the first port of call for staff requiring help with their machine.

Knowledge Base

If you have an IT problem or question, it's often worth checking our website first. If the answer's not on our main pages, try searching our Knowledge Base.

IT training

IT Services offers IT training for students and staff. Find out more at:

IT guides on You Tube

We've provided a number of short video guides to using IT facilities including:

  • The VPN
  • The wireless network
  • York Print Plus
  • Collaborative equipment

You can find these videos in the University of York IT guides playlist, part of the York Information channel which also features videos about Library facilities.

Help for Mandarin speakers

At the start of the year, we'll have two Mandarin-speaking students helping out - this is particularly helpful if students have connection problems with a computer which isn't configured in English. In addition, we've translated two of our information leaflets into Mandarin: