Professional Services Support Officers
We are a flexible resource that can be deployed, with no cost to departments, on a temporary, short term basis where needed the most within Central Professional Services.
We provide high level (Grade 5) administrative and project support; this includes helping you to deliver continuous services with minimal disruption or the need to stop other pieces of work.
Due to the variety of our work, we're happy to work face-to-face in the teams we're supporting or work from home as necessary.
There will be times when our competing priorities and organised schedules will necessitate us being able to choose where we work to suit access to resources, people and systems as well as engage in our directorate meetings.
A flexible approach to our support is appreciated to provide us with autonomy and choice to deliver the best outputs while managing our commitments and schedules across the different areas.
We are are line managed by Kelly McDonald who will maintain line management responsibilities throughout all PSSO assignments.
Requesting support
You can request support through our support request form.
This will then be reviewed by our team line manager, Kelly McDonald, who will triage and delegate the requests, as well as create the initial brief/handover for the PSSO(s) assigned to your case.
For further information, or support in filling in the form, contact cps-psso@york.ac.uk
Meet the team
Alison O'Sullivan
I previously worked at the University in Design & Print and led on the roll-out of a new print service at the time, later working in managerial/supervisory service roles in a food retail business.
Claire Curran
I joined the University from an executive assistant role at York St John University, having previously spent three years at City of York Council as an executive assistant to the five directors of Children’s Services.
Who we work with
We understand that Central Professional Services is a broad organisation with many requirements.
Since beginning our roles as support officers in March 2023, we have worked with:
- MRAO - Student data analysis, CMS webpage updates, POVD Bursaries, data management, prospectus data analysis
- International Recruitment Team - Agent Contract Renewals, ambassador recruitment
- Admin Shared Development - Process improvement
- Student Support - Step Ahead, SITS, Student Buddying Scheme, Visa registration
- Student Services - Project management, student recruitment and line management
- Careers & Placements - York Strengths Observers
- HR - GTA Contracts, YCL integration
- PVC Office - Project Support
- SaAS - Special Cases, student finance support
- DTEF - Hi-Flex User analysis
- Space Planning - Project management
- PS Shared Admin - Workshop facilitation, process improvement
- Comms - Prospectus project management