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Reception Services

Your first point of contact at the University.

Winter break 2025 update

Campus East Reception (Ron Cooke Hub) and Campus West Reception (Information Centre) aims to remain open 24/7 throughout the winter break, including on Thursday 25 December (Christmas Day), Friday 26 December (Boxing Day), and Thursday 1 January 2026 (New Year's Day). Please note that these arrangements may be subject to change.

Reception Services assist students, staff and visitors by providing advice, directions and information on all University services as well as support with residential mail, keys and fault reporting.

We have University Reception staff members operating across reception points in areas between 7am to 11pm. Our mobile response team provides additional overnight support. This team of night-time personnel respond to calls for assistance and security concerns by going to the student rather than the student finding relevant assistance themselves.

Information Centre

The Information Centre, located on Campus West near Market Square and Library Bridge, is often the first point of contact for many visitors to the University. Our colleagues are available to assist staff, students, and visitors with queries regarding support, navigation, and details about all University services.

Locations, opening hours and contact details

If a reception point is closed, you can use the nearby phone to call the mobile number displayed next to it. This will put you through to the receptionist who is away from the desk.

If you are locked out of your room, or need other urgent help, please call a member of the security team on extension 4444 using the phone on the wall. Or 01904 324444 if using a mobile.

Campus West

For reception services for Alcuin, Derwent, Halifax, Wentworth and James College, please visit the Campus West Reception at the Information Centre.

Our receptions are open 365 days of the year, unless stated otherwise

Location Opening times Phone Email
Campus West Reception
(Information Centre)
Address: Market Square, University of York, YO10 5NH		 24 hours +44 (0)1904 323200 campus-west-reception@york.ac.uk
Campus East

For reception services for Constantine, Goodricke and Langwith College, please visit the Campus East Reception at the Ron Cooke Hub.

Our receptions are open 365 days of the year, unless stated otherwise

Location Opening times Phone Email
Campus East Reception (Ron Cooke Hub)
Address: Deramore Lane, University of York, YO10 5GE		 24 hours +44 (0)1904 325100 hub-reception@york.ac.uk
Anne Lister College
Address: The Pathway, University of York, YO10 5FW

8.30am to 5pm, Monday to Friday

Outside these hours, please visit the Ron Cooke Hub Reception

 +44 (0)1904 325971 lister-reception@york.ac.uk
David Kato College
Address: Lakeside Way, University of York, YO10 5FW

8.30am to 5pm, Monday to Friday

Outside these hours, please visit the Ron Cooke Hub Reception

 +44 (0)1904 323030 kato-reception@york.ac.uk

Reception Services bookings

To book Reception Services, please contact the Reception Services Team by emailing admn700@york.ac.uk with the following information:

  • Your name and contact details
  • The number of the room you require reception services for
  • The date and times required
  • The reception service you require
  • The number of people that will be present

You will need to provide ten working days notice for any reception service requests.

There is a charge for the provision of Reception Services outside the normal opening hours of a building. Additional charges may also occur for Central Hall and staffing for events with over 100 people.