Mental health support (Open Door)
How do I access Open Door support?
Open Door is not an emergency service; if your situation requires an immediate response, please visit our in crisis now page.
To make an appointment with Open Door, complete the Open Door referral form, and we will endeavour to contact you within two working days.
If you feel unable to complete the form please let us know by email opendoor@york.ac.uk or telephone +44 (0)1904 322140.
Opening times (via Zoom, phone and email)
In semester
- Monday, 9am to 5pm
- Tuesday, 9am to 5pm
- Wednesday, 9am to 5pm
- Thursday, 9am to 5pm
- Friday, 9am to 5pm
Out of semester
- Monday to Friday, 9am to 5pm
What happens when we receive your form?
Your form will be reviewed by the Duty Manager (a qualified mental health practitioner) within one working day and you will be allocated a support pathway that best suits your needs. This may be:
- an appointment with a practitioner
- a support planning meeting with a wellbeing officer, either in your department or in your college
- detailed self-help resources
- signposting to other interventions offered by the university, such as support groups, 1 to 1 study coaching, etc.
- a combination of any/all of the above
If we allocate you to a practitioner or wellbeing officer, someone will contact you within 5 working days and we will try to offer an appointment as soon as possible, bearing in mind your availability and academic timetable.
If you are offered an appointment and feel that it is too long to wait, please email the Practitioner who has contacted you to explain that you would like an earlier appointment, and we may be able to offer you a cancellation.
If you feel that you need support while waiting for an appointment, immediate support is available from Talk Campus, our online student support partner. This is a 24/7 clinical helpline, which can be accessed through the Talk Campus app and is available to all University of York students at no cost. The helpline is staffed by a qualified clinician, and is available in English, French, Spanish, Cantonese and Mandarin.
Please can we ask that if you no longer need your appointment or if you're unable to make it for any reason, that you cancel your appointment with as much notice as possible, as we may be able to offer it to someone else
What happens at your first appointment?
You will be asked to complete a consent form. The Open Door Practitioner will arrange a convenient date and time for your appointment.
Open Door appointments are normally between 30 minutes and one hour long. If your appointment is a telephone or Zoom appointment, please treat it as if you would be seeing a Practitioner in person, so find a private space where to feel comfortable and will not be overheard to allow yourself the space and time to talk, and to begin to work with your Practitioner to explore what is concerning you.
Open Door and confidentiality
Confidentiality
Open Door is a confidential service and we will not advise family or friends of your registration. We will discuss data protection and confidentiality in full at your initial appointment.
Policy statement on confidentiality and data protection
Every effort should be made to discuss with a student their preferences about what information about them may be given to whom and to keep them informed as to the use of their information and the decisions and action taken in respect to them. The University Data Protection Policies then apply to the preferences of the student, which may normally only be overridden if there is judged to be significant risk of self-harm or harm to others.
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