New permanent IT drop-in schedule confirmed
News
Posted on Tuesday 3 March 2026
Following a successful extended-hours trial, we are introducing a permanent IT drop-in schedule aligned with peak demand, effective 9 March.
Drop in hours (from 9 March)
- Monday, Wednesday, Thursday and Friday: 10am to 12 noon and 2pm to 4pm
- Tuesday: 10am to 12 noon
Service scope
The drop-in service is designed for quick support (up to 15 minutes) on issues such as identity, two-factor authentication (2FA), wireless network connection and printing queries. Please visit the Library Customer Services Helpdesk where you will be directed to the most appropriate support.
In addition, in-person IT Support appointments remain available Monday to Friday where more in-depth support is required.
You can also access our full range of support options online.