UPDATE: Where to go for student support
Posted on Sunday 23 November 2025
Earlier this year, we undertook a review of our college and student wellbeing services to ensure we’re providing an inclusive, supportive and safe community for all student members.
We are now introducing some changes to re-focus our college teams and evolve how you access wellbeing support, making it simpler for all students to access support, whether you live on or off campus.
Changes to student support
From Monday 1 December 2025:
1. College Communities teams for community
Our new College Communities teams will focus on providing a quality college experience and help build a sense of community, continuity and belonging for all college members, regardless of year of study or whether you live in college or not.
These new teams will be dedicated to proactive engagement with students, college initiatives and community building, but will no longer be the first point of contact for individual student wellbeing enquiries. You'll contact them via the usual college email addresses (e.g. alcuin@york.ac.uk, constantine@york.ac.uk, etc).
2. The Student Hub for wellbeing
The Student Hub will become the central point of contact for all support needs.
You may have been supported by College Wellbeing Officers in the past and they will continue to support students but will now be accessed through the Student Hub. By centralising access to support via the Student Hub, we want to help make it clearer how all students access wellbeing support, whether they live in a college or off campus, and provide a more consistent experience.
Student Wellbeing Officers within academic departments remain in place, working in partnership with the Student Hub.
As a reminder, the Student Hub provides assistance with a range of issues:
- Wellbeing and mental health issues
- Managing money
- Private housing
- Disability support
Get in touch
If you need any kind of support, telephone the Student Hub on +44 (0)1904 32 4140, visit in person in Sally Baldwin Block D, or contact us via our online referral form.