Accessibility statement

Changes to how we offer IT support

Posted on 10 November 2023

We are making some changes to the way you access IT support at the University.

Our phone lines are now open 9am-12pm and 2-4pm, Monday to Friday. Our email and voicemail service will be monitored when the phones are off, and we will respond to any urgent queries and call you back if needed.  

To help you get the support you need as soon as possible, please make sure you visit the IT Services website and search our support articles before you contact IT Support. Our support articles answer common IT queries and include lots of helpful information on many different aspects of IT.  You can also find out if there are any known issues affecting our services here.  If these sites don't answer your query you can complete this form to contact us.