BeyondTrust Remote Support tool
BeyondTrust Remote Support (formerly Bomgar) allows authorised staff in IT Services and departmental IT teams to remotely connect to and control a customer's device, in order to help resolve their IT issues.
It can be made available to IT staff where remote access to their customer's devices would significantly help them carry out their support role.
Key features
- Remotely connect with any Windows, Mac or Linux device.
- Provide support for our services including email, filestore and VPN.
- Easily and securely access system and user information.
- Communicate with the remote customer via chat.
- Transfer files to and from the customer's device.
- Review session information and screen recordings after a remote support session.
- Fix problems quickly without requiring an in-person visit.
Access instructions
- Authorised IT staff can access the BeyondTrust Remote Support administrative interface.
- Log in with your York username and password.
- Request access via the Authorised Systems Registration tool - select the IT Services tab, then Remote Control Facility. If you’re not on campus, you need a virtual private network (VPN) connection.
- IT Services will assess your request and reserves the right not to grant access to the tool for security or other reasons.