Wired network: students

Related pages

You can use the network sockets in your study bedroom or open areas around campus to connect to the University network and access the internet.

You'll need to use the network setup tool to get started.

Network setup tool »

Overview

Eligibility

Staff, students, associates, conference guests, and visitors from participating eduroam institutions can use the wired network in study bedrooms and open areas.

You can use the wired or wifi network in your study bedroom, the Library buildings, Ron Cooke Hub, and other open areas.

The wifi is great for convenience, but the wired network gives you a much faster connection (at least 100 Mbit/s), which is better if you're downloading large files. It's up to you which one you use.

If you need a network cable, you can pick one up for free from the Library & IT Help Desk.

To connect, plug in your device, and open a web browser. The network setup tool should open - just follow the steps.

Once you're connected, you can access your filestore and print using York Print Plus - see Setup guides.

Games consoles in study bedrooms

Register your Xbox, PlayStation etc with us, so you can connect it to the wired network in your study bedroom.

Register your games console »

On-campus users only. Off campus users will need to connect through the VPN to view the registration page.

As part of the registration, you'll be asked for your console's MAC address. Here's how to find it:

Setup guides

Getting started

Connect your device to the network socket using a network cable, and open a web browser.

The network setup tool should open - just follow the steps.

Set your network location

If you're a Windows user, the first time that you connect to the University network, you'll be prompted to choose a network location.

We strongly recommend you choose Public network. This will stop your computer from being visible to other computers around you (eg other people in your halls of residence).

Depending on your security settings, choosing one of the other options may result in other people being able to see your files.

Manual setup

If you can't get connected using the network setup tool, try setting up your computer manually.

Ensure that you carry out all the steps before connecting to the network socket.

Filestore

Printing

Help & troubleshooting

Troubleshooting

To access the wired network, you need:

  • a computer with an Ethernet LAN card
  • a network cable. This needs to be a Cat5e RJ45 cable.
    • You can get a free 3m network cable from the Library & IT Help Desk.
  • a network client that supports 802.1X/PEAP/MS-CHAP-V2 authentication (most operating systems include this as standard).
    • If your operating system does not support this you will still be able to get basic Internet access by using the login option on the network setup page.

Incompatible devices

There are a number of devices that won't work on our network. This includes devices designed for a domestic setting and controlled from a phone or tablet.

For example, you can't use the following on our network:

  • media devices such as Sonos audio systems
  • Google Chromecast
  • smart domestic devices such as wifi kettles and wifi lightbulbs (eg Philips Hue)

If in doubt, before purchasing or bringing a device to campus it's always worth contacting IT Services to check if it will work.

Can't connect?

If you've checked that your device is compatible with our network (see above), but still can't connect, please go through the steps on our troubleshooting page:

Broken socket?

If you've tried the troubleshooting steps, but still can't get connected, it may be that your network socket is broken.

Try connecting using another socket, eg in a friend's room.

If the problem seems to be with the socket, email itsupport@york.ac.uk with the following:

  • Name and contact details, inc mobile number
  • College and block name, and room number
  • The socket number if possible
  • Any other details eg any visible damage to the socket

Library & IT Help Desk

If you're having problems using the wired network, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience

The core University campus network is a high bandwidth, fully-routed, resilient network.

Edge (local) connectivity is provided by switched Ethernet (100 Mbit/s) over Category 5e/6A structured cabling from more than 200 wiring centres.

Conceptually, the network is divided into layers, separated and protected by firewalls.

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

Terms and conditions

This information is intended to supplement the University's terms and conditions:

To help us keep the network running smoothly, please note the following guidelines.

If you have any questions about appropriate use, or whether it's ok to connect a device to the network, please contact us for advice.

Prohibited devices

You are not allowed to use any of the following on the campus network. They can cause significant disruption and/or pose security risks.

  • switches and repeaters (network "hubs") not installed and managed by IT Services
  • network routers of any kind
  • any device which can provide DHCP services or otherwise offer IP addresses - this includes:
    • personal and domestic routers
    • personal firewall devices
    • personal hotspots such as MyFi devices
    • laptops or PCs set up to provide Internet Connection Sharing or its equivalent
  • wireless access points or repeaters not installed and managed by IT Services
  • wireless printers
    • you may use a wireless printer if it's connected via a USB port and the wireless functionality is switched off

Connecting devices in study bedrooms

We may allow you to register certain types of non-802.1X-capable devices for use with the wired network in study bedrooms. These devices can include:

  • games consoles
  • set-top boxes
  • Network Attached Storage devices
  • Internet TV devices

In exceptional cases, a small switch may be permitted within a single study bedroom. You must obtain prior permission from IT Services.

Please contact the Library & IT Help Desk for more details of these exceptions, and how to request them.