Data centre hosting

Related pages

This service allows customers to request space in one of the secure University data centres to house their equipment.

University Data Centre Customer Portal »

Overview

Eligibility

This service is available to staff and associate staff.

External bodies may also request this service.

The data centres provide an appropriate location for departments' infrastructure IT equipment, ensuring it is secure and protected by redundant power, cooling, networking etc.

We provide the following rack space as standard in the data centres:

  • 47u x w600 x d1200 racks
  • 2 x 32 amp feeds per rack
  • Fully managed & switched (to outlet level) PDUs provided
  • Full 24 hour recorded HD CCTV coverage
  • Audited data centre entry and exit

We offer the following additional features:

  • Fully audited rack entry and exit using standard University access Cards
  • Data centre space with auto-start generator backup
  • Installation of dedicated commercial links

Please note, these additional features may be subject to an additional charge.

External hosting services

Eduserv provides secure hosting services for government and education.

Requests & charges

All incidents and service requests can be placed via the University Data Centre Customer Portal or by calling IT Services on 01904 323838.

Request typeCompletion time
Initial hosting request and signed SLA agreement 1 week
Installation of a new piece of equipment  1 week
Cable change 2 working days
Remote hands request 1 working days
Networking configuration change 2 working days
Equipment secure wipe and removal & destruction 1 week
Server component installation 2 working days
Power control amendments 2 working days
KVM, serial remote control amendments 2 working days
Telco access requests 1 weeks' notice
Building maintenance requests 1 working day to 1 week
(depending on the severity of the issue)

Charges

University members

Data centre space for members of the University is free as long as the equipment it used for the core activities of the University.

External bodies

External bodies may rent space at the following charges:

  • Initial setup – £2000 p/rack
  • Ongoing - £650 p/rack p/month - based on a whole rack being rented
  • Ongoing - £15 p/u p/month - based on per 'u' renting
  • Power - £0.09124 per kWh
  • Carbon Reduction Commitment Levy – £12 per tonne of CO2

For academic bodies there will be no data charges.

Other external bodies will need to procure their own external connection which we will allow to be installed into the data centre.

All ongoing charges for this connection will be the responsibility of the external body.

Additional features

Optional additional features attract the following charges:

  • Uplift for renting space with 24h auto-generator back-up - £100 p/year
  • Installation of audited rack entry system - £2000 one off cost.

Help & troubleshooting

Customer portal

A number of self-service functions are available through the University Data Centre Customer Portal.

Training

Training is provided online via the University Data Centre Customer Portal or through requests to IT Services.

Available training:

  • Fire suppression
  • Genie load lifter
  • Command Centre
  • PowerIQ
  • Intermapper

Library & IT Help Desk

If you have any questions, comments or problems relating to the data centres, please get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service

Data centres are accessible to authorised staff of the University 24/7.

Out-of hours access may be arranged as part of hosting contracts with external bodies.

Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

We endeavour to provide 99.9% uptime of the Data Centre. This excludes any planned or agreed outages or outages that occur from life-safety reasons or force majeure. The availability figure will be calculated monthly.

Resilience The data centres are the underpinning technology for IT. The only reliance is Power provided by the Estates department.

Known risks

Only one of the University data centres has an auto-start generator. This should be taken into account when deciding how customers wish to split their equipment between the data centres.
Review cycle We review our service every 12 months.
Service Level Agreement All customers will be given an individual SLA tailored to their needs and hosted equipment upon their initial request for hosing space.
Policies To follow
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

Ensure you and your staff attend any required training before working in the data centres

All staff with Data Centre access must re-commit yearly to the Data Centre working procedures.

You will inform us immediately of any service failures.

You will inform us of all changes in contact information.

You will adhere to the information security protocols and procedures.

You will adhere to the relevant SLA agreement setup for the hosting of your equipment.