Accessibility statement

Data centre hosting

Related pages

This service allows members of the university to request space in one of the secure University data centres to house their equipment.

The data centre resource is now available solely to University members and we are not accepting new requests from external organisations.

Overview

The data centres provide an appropriate location for departments' infrastructure IT equipment, ensuring it is secure and protected by redundant power, cooling, networking etc.

We provide the following rack space as standard in the data centres:

  • 47u x w600 x d1200 racks
  • 2 x 32 amp feeds per rack
  • Fully managed & switched (to outlet level) PDUs provided
  • Full 24 hour recorded HD CCTV coverage
  • Audited data centre entry and exit
  • UPS power supply with diesel generator backup
  • Consultation on colocation and cloud migrations

Requests & charges

The Data centre team can be contacted via Footprints (email to itsupport@york.ac.uk). All standard requests should be made via the dedicated forms detailed below.

Standard Request Forms

Data Centre Access Report

To be filled in upon every visit to BSDC, TFTA or S2PBX

Equipment Installation Request

For new equipment or modules to be installed

Equipment Disposal / Removal Request

Secure removal and disposal via our contracted partners

Equipment Network Change

Configuration change for networking aspects such as VLANs 

Equipment Rename Request

Changes to the hostname of a device (invokes system and labelling changes)

NDC Access Report

Information about problems in any non DC wiring centre

Requests

Request typeCompletion time
Installation of a new piece of equipment  2 weeks
Cable change 1 week
Remote hands request 1 week
Networking configuration change 2 working days
Equipment secure wipe and removal & destruction 1 week
Server component installation 1 week
Power control amendments 3 working days
KVM, serial remote control amendments 3 working days
Telco access requests 1 weeks' notice
Building maintenance requests 1 working day to 1 week
(depending on the severity of the issue)
New authorised DC user access 1 week from completion of online training

Our commitments

Service status Live and supported service.
Hours of service

Data centres are accessible to authorised staff of the University 24/7.

Out-of hours access may be arranged as part of hosting contracts with external bodies.

Service support For help and support with this service, contact the Library and IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

We endeavour to provide 99.9% uptime of the Data Centre. This excludes any planned or agreed outages or outages that occur from life-safety reasons or force majeure. The availability figure will be calculated monthly.

Review cycle We review our service every 12 months.
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

  • Ensure you and your staff attend any required training before working in the data centres
  • All staff with Data Centre access must re-commit yearly to the Data Centre working procedures.
  • You will inform us immediately of any service failures.
  • You will inform us of all changes in contact information.
  • You will adhere to the information security protocols and procedures.