This service allows customers to request space in one of the secure University data centres to house their equipment.
This service is available to staff and associate staff.
External bodies may also request this service.
The data centres provide an appropriate location for departments' infrastructure IT equipment, ensuring it is secure and protected by redundant power, cooling, networking etc.
We provide the following rack space as standard in the data centres:
We offer the following additional features:
Please note, these additional features may be subject to an additional charge.
Eduserv provides secure hosting services for government and education.
All incidents and service requests can be placed via the University Data Centre Customer Portal or by calling IT Services on 01904 323838.
|Request type||Completion time|
|Initial hosting request and signed SLA agreement||1 week|
|Installation of a new piece of equipment||1 week|
|Cable change||2 working days|
|Remote hands request||1 working days|
|Networking configuration change||2 working days|
|Equipment secure wipe and removal & destruction||1 week|
|Server component installation||2 working days|
|Power control amendments||2 working days|
|KVM, serial remote control amendments||2 working days|
|Telco access requests||1 weeks' notice|
|Building maintenance requests||1 working day to 1 week
(depending on the severity of the issue)
Data centre space for members of the University is free as long as the equipment it used for the core activities of the University.
External bodies may rent space at the following charges:
For academic bodies there will be no data charges.
Other external bodies will need to procure their own external connection which we will allow to be installed into the data centre.
All ongoing charges for this connection will be the responsibility of the external body.
Optional additional features attract the following charges:
A number of self-service functions are available through the University Data Centre Customer Portal.
Training is provided online via the University Data Centre Customer Portal or through requests to IT Services.
Library & IT Help Desk
If you have any questions, comments or problems relating to the data centres, please get in touch with the Library and IT Help Desk.
|Service status||Live and supported service.|
|Hours of service||
Data centres are accessible to authorised staff of the University 24/7.
Out-of hours access may be arranged as part of hosting contracts with external bodies.
|Service support||For help and support with this service, contact the Library and IT Help Desk.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
General IT Services targets:
We endeavour to provide 99.9% uptime of the Data Centre. This excludes any planned or agreed outages or outages that occur from life-safety reasons or force majeure. The availability figure will be calculated monthly.
|Resilience||The data centres are the underpinning technology for IT. The only reliance is Power provided by the Estates department.|
|Only one of the University data centres has an auto-start generator. This should be taken into account when deciding how customers wish to split their equipment between the data centres.|
|Review cycle||We review our service every 12 months.|
|Service Level Agreement||All customers will be given an individual SLA tailored to their needs and hosted equipment upon their initial request for hosing space.|
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.
Ensure you and your staff attend any required training before working in the data centres
All staff with Data Centre access must re-commit yearly to the Data Centre working procedures.
You will inform us immediately of any service failures.
You will inform us of all changes in contact information.
You will adhere to the information security protocols and procedures.
You will adhere to the relevant SLA agreement setup for the hosting of your equipment.