Bare-metal virtualisation

Related pages

Bare-metal virtualisation is a highly specialised service that provides a virtual machine (VM) without any operating system or application software.

Overview

Eligibility

Available to members of staff only.

The bare-metal virtualisation service includes a virtual machine built to one of our standard specifications (RAM, hard disk size etc), and hosted on our high availability cluster of servers.

This service is provided only for very exceptional situations, with the norm instead being a VM on our Linux or Windows hosting services.

The specification of the VM can be varied to meet specific requirements you might have. These will be discussed on a case-by-case basis.

How to request

Requests should normally be made via your Departmental Computing Officer (DCO), who will contact the Library & IT Help Desk with your requirements.

Please allow five working days for your VM to be set up by us.

Help & troubleshooting

Library & IT Help Desk

If you have any questions about the bare-metal virtualisation service, get in touch with the Library & IT Help Desk.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the Library & IT Help Desk.
Hours of support Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

We expect you:

  • to install, configure, secure, update and manage on a day-to-day basis the VM's operating system and application software
  • to inform us promptly when your VM is no longer required