IT support team photo. Back row, left to right: Chris Johnson, Jamie Clark, Jo Reid. Front row, left to right: Chris Gowland, Vicki Crow, Tamsyn Quormby, John Campbell

IT Support

The Library & IT Help Desk is your first point of contact with IT Services.

Get in touch

Visit: We're on the ground floor of the Library.

If you need help with a more complex enquiry, you'll be asked to book an appointment between 9am and 5pm on weekdays. You can pick a time that suits you.

Phone: (01904 32) 3838

Email: itsupport@york.ac.uk

Online: Report a problem via Footprints

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Opening times

In person at the Library & IT Help Desk

  • 9am - 7pm, Monday to Friday
  • 10am - 6pm, Saturday and Sunday

Phone and email support

  • 9am - 5pm, Monday to Friday

Out of hours

  • IT emergencies (eg major network failure): call 01904 323873
  • IT security emergencies: contact CERT

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What we offer

Laptop repair service

IT Services work with a local company to provide a laptop repair service for all members of the University:

We can help with a wide range of queries including:

  • Connecting University owned and personal devices to the network
  • Setting up and using York Print Plus on both University owned and personal devices
  • Using and installing University applications and systems including Google Apps, Microsoft Office and Endnote
  • Advice and guidance for a wide-range of IT-related queries (eg storage, backing-up data, choosing equipment and IT security)
  • Help removing viruses and malware
  • Help with a range of operating systems, including Windows, Mac OS X, Linux, Android and iOS. Your machine doesn't have to be University-owned to ask for help.

If we can't resolve your query, we'll refer it on to specialist second-line support staff.

See our IT Services Support Policy for more information.

Staff

Library & IT Help Desk

IT Support Specialists:

  • John Campbell
  • Jamie Clark
  • Vicki Crow
  • Chris Gowland
  • Chris Johnson
  • Tamsyn Quormby

Customer Services Manager (Enquiries):

  • Jo Reid

Self help

When you simply need some information, such as how to set up your device to connect to the wifi or top up your print credit, you can:

Bomgar remote control

When helping you, we may use Bomgar, a tool that allows us, with your permission, to connect to your machine.

We can use this tool to connect to machines both on and off campus.

Feedback

If you have any comments about the Library & IT Help Desk, please get in touch:

If you prefer, you can email Jo Reid, Customer Services Manager (Enquiries), directly: