The Library & IT Help Desk is your first point of contact with IT Services.
Get in touch
Visit: We're on the ground floor of the Library.
If you need help with a more complex enquiry, you'll be asked to book an appointment between 9am and 5pm on weekdays. You can pick a time that suits you.
Phone: (01904 32) 3838
Online: Report a problem via Footprints
Is everything working? Check here:
In person at the Library & IT Help Desk
- 9am - 7pm, Monday to Friday
- 10am - 6pm, Saturday and Sunday
Phone and email support
- 9am - 5pm, Monday to Friday
Out of hours
- IT emergencies (eg major network failure): call 01904 323873
- IT security emergencies: contact CERT
Laptop repair service
IT Services work with a local company to provide a laptop repair service for all members of the University:
We can help with a wide range of queries including:
If we can't resolve your query, we'll refer it on to specialist second-line support staff.
See our IT Services Support Policy for more information.
IT Support Specialists:
Customer Services Manager (Enquiries):
When you simply need some information, such as how to set up your device to connect to the wifi or top up your print credit, you can:
Bomgar remote control
When helping you, we may use Bomgar, a tool that allows us, with your permission, to connect to your machine.
We can use this tool to connect to machines both on and off campus.
If you have any comments about the Library & IT Help Desk, please get in touch:
If you prefer, you can email Jo Reid, Customer Services Manager (Enquiries), directly: