The IT Support team are your first point of contact with IT Services.
Changes due to COVID-19 outbreak
From Thursday 19 March 2020 there will be no face-to-face IT support available for the foreseeable future.
The IT Support team are working from home and can be contacted via firstname.lastname@example.org or 01904 32 3838 (9am to 5pm, Monday to Friday).
We can continue to offer support for your laptop while you're working from home, including offering a collection/delivery service to resolve faults.
Get in touch
Visit: You can find the Library and IT Help Desk on the ground floor of the JB Morrell Library.
If you need help with a more complex enquiry, you may be asked to book an appointment with the IT Support team between 9am and 5pm on weekdays. You can pick a time that suits you.
Alternatively we may need to report the query to our specialist second-line support staff.
Phone: +44 (0)1904 323838
Online: Report a problem via Footprints
Is everything working? Check here:
Visit the Library and IT Help Desk
- 9am to 7pm, Monday to Friday
- 10am to 6pm, Saturday and Sunday
- Times may vary during vacations
Phone and email support
- 9am to 5pm, Monday to Friday
Out of hours
Laptop repair service
We work with a local company to provide a laptop repair service for all members of the University:
We can help with a wide range of queries, including:
If we can't resolve your query, we may need to refer it on to specialist second-line support staff.
See our IT Services Support Policy for more information.
When you simply need some information, such as how to set up your device to connect to the wifi or top up your print credit, you can:
Bomgar remote control
When helping you, we may use Bomgar, a tool that allows us, with your permission, to connect to your machine.
We can use this tool to connect to machines both on and off campus.
If you have any comments about the Library and IT Help Desk, please get in touch:
If you prefer, you can email Jo Loftus, IT Support Manager, directly: