IT Services over the Winter closure
Posted on Thursday 4 December 2025
During the planned Winter closure, IT Services staff will continue to monitor services remotely and will respond to any IT emergencies.
Please check the IT status page for information on any University-wide issues.
If you think your university account or device has been compromised or other activity of security concern is taking place, email cert@york.ac.uk. Please note, this email address must only be used for cybersecurity emergencies.
Answers to any non urgent issues can be found on our support pages.
If you need to work while you’re away from campus…
You can still access many of our services, including email, filestores and software. If you plan on using the University Virtual Private Network or the Virtual Desktop Service, please set it up in advance so you can check it is working correctly.
Two-factor authentication
If you change your phone over the Winter closure, don’t forget to update your two-factor authentication settings.
You can also generate a set of backup codes from Google to use if you have problems logging in to your account with 2FA. Keep these backup codes in a safe place.
Make sure you know your University password
If you’ve received an email telling you that your University password will expire over the Winter closure, we’d recommend that you change your password now so that you don’t get locked out of your account.