Implementing the Person-Centred Community Care Inventory (PERCCI) as a measure for quality in social care services

How can we translate a person-centredness score into something meaningful for understanding service quality?

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Related links

Publications and presentations from the project are available from the York Research Database.

This research sits within our Evaluation: interventions research theme. Read about our research themes

For more information contact Mark Wilberforce.

SPRU research team

External collaborators

Project summary

Person-centred care is a fundamental principle underpinning mental health and social care services. To be able to improve care standards, and research 'what works', we need good questionnaire-based measures. For older people receiving care at home, these are missing. Our previous research developed the Person-Centred Community Care Inventory, which met all the standards of good measurement that we tested. Yet the next step is one of the most important: we need to define what different scores on this measure mean. For example, what score would indicate sub-standard care, in need of urgent improvement? These questions are not easy to answer and existing methods only focus on clinical outcome measures. This study will review and test the feasibility of different approaches for measures of care experiences, and to describe how valuable the measure could be to practice. 

Additional information

Related links

Publications and presentations from the project are available from the York Research Database.

This research sits within our Evaluation: interventions research theme. Read about our research themes

For more information contact Mark Wilberforce.