IT support from week commencing Monday 17 October

Posted on 13 October 2022

The IT Support team are working on improving our service as we move further into the new academic year.

This information is now out of date. For the latest updates on our services, see the News section of our website.

The IT Support team are available by email and phone Monday to Friday, 9am - 5pm.

Phone us: +44 (0)1904 323838.

Drop in and see us: We will be offering drop-in IT support Monday to Friday. On most days this will be available 9am - 4pm.

However before you set off, please check our Twitter account (@UoYITServices) as any changes to these hours will be publicised there (eg in the event of staff illness).

You will find us on the ground floor of the JB Morrell Library.

The drop-in service operates on a first come, first served basis. You may have to queue to speak to us.

Please try to have some photo ID with you (eg University ID card, passport, driving licence) in case we need to confirm your identity.

For longer queries we might decide that we need to schedule an appointment with you.

Out of hours support

You can find lots of information on the IT Services website, and further guidance on our Support Portal.
To leave a message for the IT Support team: call +44 (0)1904 323838 or email itsupport@york.ac.uk. These messages will be picked up during our working hours.
All critical IT Services are monitored out of hours and we will be alerted of any issues (eg major network failure). Follow our Twitter account (@UoYITServices) or check our Status Board for updates.
If you think your machine has been attacked or other activity of concern is taking place, contact the York Computer Emergency Response Team.

Learn more about contacting IT Support.

Common IT queries

Where can I read online IT advice?

Our website has lots of useful help and information. If you are new to the University, start with reading our introduction to IT Services.

How do I connect my device to the University network?

You can connect your desktop, laptop, phone or tablet to the University network:

Can I connect my games console or smart devices?

Certain games consoles and specific smart devices can connect to our ‘mydevices’ network on campus, although some features may be limited.

What if I'm having problems with two-factor authentication?

Guidance on Duo two-factor authentication and Google two-factor authentication is available on our website.

Duo: If you change your phone (or reinstall the Duo Mobile app) you will need to reactivate the Duo Mobile app.
Google: Follow these steps if you are having trouble logging in to your Google account.

How can I print?

York Print Plus is the printing, copying and scanning service for staff and students:

Print/copy/scan

Can I install Microsoft Office for free?

Yes! You can install Microsoft Office 365 free of charge. The subscription remains valid as long as you are a student at the University of York.

Can I install any other software or buy IT equipment at a discounted rate?

Yes, as a student you can download some software at a discounted rate or for free.

When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers.

Can I borrow a laptop?

Yes, we have laptops available for short term use on campus or longer loans for up to a week.

Do you provide any resources for improving IT skills?

The Skills Guides provide online tutorials and guidance on using a range of applications. You can also book a training session to develop your IT skills.