IT support from Monday 21 November

Posted on 15 November 2022

We are updating our service availability as we move further into the academic year.

This information is now out of date. For the latest updates on our services, see the News section of our website.

The IT Support team are available Monday to Friday.

Service	Available between	Details
Email us	9am - 5pm	itsupport@york.ac.uk
Phone us	9am - 5pm	+44 (0)1904 323838
Drop-in and see us	1 - 4pm	You will find us on the ground floor of the JB Morrell Library (opposite the stairs). The drop-in service operates on a first come, first served basis. You may have to queue to speak to us. Please try to have some photo ID with you (eg University ID card, passport, driving licence) in case we need to confirm your identity. For longer queries we might decide that we need to schedule an appointment with you.
Library and IT Help Desk	9am - 5pm	The staff at the Library and IT Help Desk in the JB Morrell Library can help you with basic IT queries such as password resets, connecting to wifi and printing.

Out of hours support

You can find lots of information on the IT Services website, and further guidance on our Support Portal.
To leave a message for the IT Support team: call +44 (0)1904 323838 or email itsupport@york.ac.uk. These messages will be picked up during our working hours.
All critical IT Services are monitored out of hours and we will be alerted of any issues (eg major network failure). Follow our Twitter account (@UoYITServices) or check our Status Board for updates.
If you think your machine has been attacked or other activity of concern is taking place, contact the York Computer Emergency Response Team.

Learn more about contacting IT Support.

Our website has lots of useful help and information. If you are new to the University, start with reading our introduction to IT Services.

You can connect your desktop, laptop, phone or tablet to the University network:

Certain games consoles and specific smart devices can connect to our ‘mydevices’ network on campus, although some features may be limited.

Duo: If you change your phone you can use Duo Restore to recover access to your Duo account or reactivate the Duo Mobile app using your phone number.
Google: Follow these steps if you are having trouble logging in to your Google account.

York Print Plus is the printing, copying and scanning service for staff and students:

Yes! You can install Microsoft Office 365 free of charge. The subscription remains valid as long as you are a student at the University of York.

When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers.

Yes, we have laptops available for short term use on campus or longer loans for up to a week.

The Skills Guides provide online tutorials and guidance on using a range of applications. You can also book a training session to develop your IT skills.