Accessibility statement

IT support from Monday 21 November

Posted on 15 November 2022

We are updating our service availability as we move further into the academic year.

This information is now out of date. For the latest updates on our services, see the News section of our website.

The IT Support team are available Monday to Friday

ServiceAvailable betweenDetails
Email us 9am - 5pm
Phone us 9am - 5pm +44 (0)1904 323838
Drop-in and see us 1 - 4pm
  • You will find us on the ground floor of the JB Morrell Library (opposite the stairs).
  • The drop-in service operates on a first come, first served basis. You may have to queue to speak to us.
  • Please try to have some photo ID with you (eg University ID card, passport, driving licence) in case we need to confirm your identity.
  • For longer queries we might decide that we need to schedule an appointment with you.
Library and IT Help Desk 9am - 5pm The staff at the Library and IT Help Desk in the JB Morrell Library can help you with basic IT queries such as password resets, connecting to wifi and printing.

Out of hours support

Learn more about contacting IT Support.

Common IT queries

Where can I read online IT advice?

Our website has lots of useful help and information. If you are new to the University, start with reading our introduction to IT Services.

How do I connect my device to the University network?

You can connect your desktop, laptop, phone or tablet to the University network:

Can I connect my games console or smart devices?

Certain games consoles and specific smart devices can connect to our ‘mydevices’ network on campus, although some features may be limited.

What if I'm having problems with two-factor authentication?

Guidance on Duo two-factor authentication and Google two-factor authentication is available on our website.

How can I print?

York Print Plus is the printing, copying and scanning service for staff and students:

Can I install Microsoft Office for free?

Yes! You can install Microsoft Office 365 free of charge. The subscription remains valid as long as you are a student at the University of York.

Can I install any other software or buy IT equipment at a discounted rate?

Yes, as a student you can download some software at a discounted rate or for free.

When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers

Can I borrow a laptop?

Yes, we have laptops available for short term use on campus or longer loans for up to a week.

Do you provide any resources for improving IT skills?

The Skills Guides provide online tutorials and guidance on using a range of applications. You can also book a training session to develop your IT skills.