Posted on 15 November 2022
This information is now out of date. For the latest updates on our services, see the News section of our website.
The IT Support team are available Monday to Friday.
Service | Available between | Details |
---|---|---|
Email us | 9am - 5pm | itsupport@york.ac.uk |
Phone us | 9am - 5pm | +44 (0)1904 323838 |
Drop-in and see us | 1 - 4pm |
|
Library and IT Help Desk | 9am - 5pm | The staff at the Library and IT Help Desk in the JB Morrell Library can help you with basic IT queries such as password resets, connecting to wifi and printing. |
Learn more about contacting IT Support.
Our website has lots of useful help and information. If you are new to the University, start with reading our introduction to IT Services.
You can connect your desktop, laptop, phone or tablet to the University network:
Certain games consoles and specific smart devices can connect to our ‘mydevices’ network on campus, although some features may be limited.
Guidance on Duo two-factor authentication and Google two-factor authentication is available on our website.
York Print Plus is the printing, copying and scanning service for staff and students:
Yes! You can install Microsoft Office 365 free of charge. The subscription remains valid as long as you are a student at the University of York.
Yes, as a student you can download some software at a discounted rate or for free.
When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers.
Yes, we have laptops available for short term use on campus or longer loans for up to a week.
The Skills Guides provide online tutorials and guidance on using a range of applications. You can also book a training session to develop your IT skills.