IT Services over the Christmas period

Support is available Monday to Friday, 9am - 5pm:

• Email: itsupport@york.ac.uk 
• Phone: +44 (0)1904 323838
• In person: at the Library and IT Help Desk in the JB Morrell Library.

For more complex queries we might decide that we need to schedule an appointment with you.

Support is available 9am - 4pm:

• Email: itsupport@york.ac.uk
• Phone: +44 (0)1904 323838
• In person: at the Library and IT Help Desk in the JB Morrell Library.

More complex queries may need to wait until the new year to be resolved.

IT Services is closed. 

• Any emails sent to itsupport@york.ac.uk will be responded to when we reopen in the new year.
• Guidance is available on the IT Services website and the Support Portal.
• The York Print Plus printers in the Library will be topped up before we close.
• We will be monitoring services remotely and will deal with any IT emergencies (widespread issues affecting significant numbers of people). In the event of an emergency, we will provide information via our Twitter account. You can also check our service status page.
• All other IT facilities should be available outside normal hours as usual, but access to the IT classrooms will be subject to college opening hours.
• If you think your university account or device has been compromised or other activity of security concern is taking place, email cert@york.ac.uk. This email address must only be used for cyber security emergencies.

We reopen at 9am. Support is then available Monday to Friday, 9am - 5pm:

• Email: itsupport@york.ac.uk
• Phone: +44 (0)1904 323838
• In person: in the JB Morrell Library. We'll have more information on the in-person support service at the start of January - keep on eye on our News page!

Our response times may be slower than usual. Please bear with us while we work through the queries sent to us during the break.