Accessibility statement

IT Services over the Christmas period

Posted on 5 December 2022

IT Services will be closed from Christmas Eve and will reopen on Tuesday 3 January 2023.

Our support availability

Date(s) Support available

6 - 22 December

Support is available Monday to Friday, 9am - 5pm:

For more complex queries we might decide that we need to schedule an appointment with you.

Friday 23 December

Support is available 9am - 4pm:

More complex queries may need to wait until the new year to be resolved.

24 December - 2 January 2023

IT Services is closed

  • Any emails sent to will be responded to when we reopen in the new year.
  • Guidance is available on the IT Services website and the Support Portal.
  • The York Print Plus printers in the Library will be topped up before we close.
  • We will be monitoring services remotely and will deal with any IT emergencies (widespread issues affecting significant numbers of people). In the event of an emergency, we will provide information via our Twitter account. You can also check our service status page.
  • All other IT facilities should be available outside normal hours as usual, but access to the IT classrooms will be subject to college opening hours.
  • If you think your university account or device has been compromised or other activity of security concern is taking place, email This email address must only be used for cyber security emergencies.
Tuesday 3 January 2023

We reopen at 9am. Support is then available Monday to Friday, 9am - 5pm:

  • Email:
  • Phone: +44 (0)1904 323838
  • In person: in the JB Morrell Library. We'll have more information on the in-person support service at the start of January - keep on eye on our News page!

Our response times may be slower than usual. Please bear with us while we work through the queries sent to us during the break.

There’s a few things we’d recommend you do before you start your break, in case you need to use your IT account for anything. We've made a list - check it twice!

We wish you all a very Merry Christmas and a Happy New Year!