Posted on 13 September 2021
There are a number of ways you can contact us, including:
On the September arrivals weekend IT Help Points will be in the Library Foyer and the Ron Cooke Hub 12pm - 6pm.
After arrivals weekend we are on the Ground floor of the Library Monday to Friday, 9am - 5pm.
Email support is available Monday to Friday, 9am - 5pm.
Phone support is available Monday to Friday, 9am - 5pm.
Learn more about contacting IT Support.
Our website has lots of useful help and information. If you are new to the University, start with reading our information for new arrivals.
You can connect your games console to wifi or smart TV to the wired network in your study bedroom by registering your device.
Yes! You can install MS Office 365 free of charge and use MS Office on up to five different devices. The subscription remains valid as long as you are a student at the University of York.
Yes, as a student you can download some software at a discounted rate or for free.
When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers.