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IT support for new arrivals on campus

Posted on 13 September 2021

As the new term starts, the IT Support team are here to help you with your IT queries.

Getting in touch

There are a number of ways you can contact us, including:

Visit us:

On the September arrivals weekend IT Help Points will be in the Library Foyer and the Ron Cooke Hub 12pm - 6pm.

After  arrivals weekend we are on the Ground floor of the Library Monday to Friday, 9am - 5pm.

Email:

itsupport@york.ac.uk
Email support is available Monday to Friday, 9am - 5pm.

Phone:

+441904 323838
Phone support is available Monday to Friday, 9am - 5pm.

Out of hours support:

  • IT emergencies: All critical IT Services are monitored out of hours and we will be alerted of any issues (e.g major network failure), please follow us on Twitter @UoYITServices for updates.
  • IT security emergencies: contact CERT
  • To leave a message for the IT Support Team: call 01904 323838

Learn more about contacting IT Support.

Common IT queries:

Where can I read online IT advice?

Our website has lots of useful help and information. If you are new to the University, start with reading our information for new arrivals.

How do I connect to the University wifi?

Follow the wifi setup instructions.  

How can I connect my games console or smart TV to the wired network?

You can connect your games console to wifi or smart TV to the wired network in your study bedroom by registering your device.

Can I install Microsoft Office for free?

Yes! You can install MS Office 365 free of charge and use MS Office on up to five different devices. The subscription remains valid as long as you are a student at the University of York.

Can I install any other software or IT equipment at a discounted rate?

Yes, as a student you can download some software at a discounted rate or for free.

When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers.  

Can I borrow a laptop?

Yes, we have laptops available for short term use on campus or longer loans for up to a week

Do you provide any resources for improving IT skills?

The Skills Guides provide online interactive tutorials and guidance on using a range of applications. You can also book a place on our face to face training to develop your IT skills.