Need IT support?

Posted on 19 September 2019

As the new term starts, the Library and IT Help Desk should be your first point of call for any questions or problems.

Getting in touch

There are a number of ways you can contact us, including:

Visit us

On the September arrivals weekend:

IT Help Points in the Library Foyer and the Ron Cooke Hub, 12pm - 6pm. 

After and during arrivals weekend:

Ground floor of the Library, Monday to Friday, 9am - 7pm, Saturday and Sunday, 10am - 6pm
Email us

itsupport@york.ac.uk

Email support is available Monday to Friday, 9am - 5pm.

Call us

+44 (0) 1904 323838

Phone support is available Monday to Friday, 9am - 5pm

Out of hours support

IT emergencies: all critical IT Services are monitored out of hours and we will be alerted to any issues (eg major network failure). Please follow @UoYITServices on Twitter for updates.

IT security emergencies: contact CERT

To leave a message for the IT Support Team: call 01904 323838

Learn more about contacting IT Support.

Common IT queries Q&A

Where can I find online IT advice?

Our website has lots of useful help and information. If you are new to the University, start by reading our information for new arrivals.

How do I connect to the University wifi?

Follow the wifi setup instructions.

If you are a Windows XP user, we recommend upgrading your device as it will not be able to connect to our network for security reasons.

How can I connect my games console or smart TV to the wired network?

You can connect your games console to wifi or smart TV to the wired network in your study bedroom by registering your device.

Can I install Microsoft Office for free?

Yes! You can install MS Office 365 free of charge and use MS Office on up to five different devices. The subscription remains valid as long as you are a student at the University of York.

Can I install any other software or IT equipment at a discounted rate?

Yes, as a student you can download some softwares at a discounted rate or for free

When buying computer equipment for personal use you may also be eligible for discounts on cheaper IT equipment from our suppliers

Do you provide any resources for improving IT skills?

The Skills Guides provide online interactive tutorials and guidance on using a range of applications. You can also book a place on our face-to-face training to develop your IT skills.

Don’t forget to follow us on Twitter - we use it all year to provide useful information, updates and news about our services.