Changes required if you use external email accounts

Posted on 24 November 2017

If you use an external email account to send University email, you need to change your set up.

As previously announced, we're phasing in an Email Authentication policy for "@york.ac.uk" email addresses

One issue we have identified is that some members of staff are using external email accounts (eg name@gmail.com, name@yahoo.com etc) which they have configured to send out messages from their "@york.ac.uk" address.

We strongly recommend that you do not use external accounts in this way, but if there are genuine reasons why you can't change back to using your University email account straightaway, then you must put in place this workaround or you will be unable to send email:

  • delete the Send Mail As setup within the external email account
  • re-add it using Google's SMTP server details

If you need assistance with this, or have any questions, please contact itsupport@york.ac.uk.