Find out about our new services, downtimes, upgrades and other news.

We also keep departments informed via their Departmental Computing Officers & system owners.

IT Services over the Easter vacation

Thursday 15 March 2018

IT Support will be available as normal during the Easter vacation with the exception of the Easter Bank Holiday weekend.

Retirement of

Monday 5 March 2018

The mysql database service (mysql0) will be shut down permanently on Tuesday 18 September. It is being replaced by a new upgraded service at

Software Center upgrade

Tuesday 30 January 2018

We are upgrading the Software Center on Wednesday 7 February.

Research computing courses Spring 2018: open for booking!

Monday 29 January 2018

This term, we're offering courses on NVivo, Linux Shell and YARCC, all open to staff and PG researchers - we expect them to be popular, so book your place now.

Launch of Overleaf service

Friday 26 January 2018

We're pleased to announce that we are providing free Overleaf Pro accounts for staff and students who would like to use this collaborative, online LaTeX and Rich Text editing and publishing tool.

The IT Strategy for 2017/18 to 2019/20 has been published.

Wednesday 17 January 2018

The IT Strategy sets out a framework and the vision for information technology at the University until the 2019/20 academic year.

Action needed if you use Google Drive File Stream

Wednesday 17 January 2018

We have identified potential problems if you use Google Drive File Stream to sync your Google Drive to your PC. To protect your documents, you need to take action.

IT Services over Christmas

Tuesday 5 December 2017

IT support won't be available between 23 December and 2 January, but other IT facilities will be available throughout the Christmas and New Year period.

Changes required if you use external email accounts

Friday 24 November 2017

If you use an external email account to send University email, you need to change your set up.

CityConnectWifi update on Thursday 9 November

Tuesday 7 November 2017

On Thursday 9 November between 8.00am and 9.00am our supplier will be updating our visitor wifi network CityConnectWiFi.

Heidi Fraser-Krauss: CIO of the Year!

Tuesday 7 November 2017

We're excited to announce that, at Computing's Women in IT Excellence Awards, Heidi, as Director of Information Services, was awarded CIO (Chief Information Officer) of the Year.

The new York Advanced Research Computing Cluster (YARCC) consultation process

Thursday 19 October 2017

The University is planning to purchase a significant upgrade to the YARCC during this academic year.

IT Services Survey 2017

Wednesday 18 October 2017

We want to know what you think about IT Services; fill in our survey now and you could win a £100 voucher.

Introduction of Email Authentication

Monday 16 October 2017

We will soon be introducing Email Authentication for the University’s “” email addresses.

Forthcoming changes when connecting to the network

Tuesday 10 October 2017

On Tuesday 17 October at 8.00am, we are making a change to the way your devices securely connect to the network.

IT support appointments

Thursday 5 October 2017

Over the start of term, we've been offering a drop-in service for all IT queries and support. From week 3 (Monday 9 October) we'll revert to our usual appointment system for more complex issues.

Keep shared files safe in Team Drive

Thursday 14 September 2017

Several departments have encountered problems when a colleague leaves, and their shared files disappear. Team Drive offers an easy solution

We have the best student broadband!

Wednesday 13 September 2017

We're really proud to have won a National Student Housing Award.

Using Woodland Trust paper across campus

Tuesday 12 September 2017

With the release of HP’s new inkjet technology Pagewide we found the print quality on our existing paper was falling below the standard we expected.

IT help points

Friday 8 September 2017

We're here to help you get online as soon as you arrive, with weekend help points.

News by year

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Information Directorate blog

Find out more about what we're up to, and read about our interests and thoughts:

See also


IT Services Bulletin

(2011 - 2013)


(1996 - 2010)