News

Thursday 6 May 2021

Following the successful rollout of Duo two-factor authentication on the VPN, Virtual Desktop, SSH and Student Enquiry Screen (SES) services, we are now working to add this protection to e:vision for current students and staff.

Monday 26 April 2021

The IT Support team will be available on both May bank holidays.

Wednesday 31 March 2021

You can get IT support via email between 9am and 5pm on Thursday 1 and Tuesday 6 April.

Monday 8 February 2021

On Friday 12 February we will be changing the service desk software that we use to deal with IT queries.

Wednesday 9 December 2020

IT Support will be providing support over the Christmas period

Sunday 8 November 2020

You need to make sure you check your University email account and calendar regularly so that you don’t miss out on important information. This is where messages and meeting invitations will be sent.

Sunday 1 November 2020

As a student here, you can get lots of different software packages for your own computer either free or at a discount.

Sunday 25 October 2020

York Print Plus, our printing, copying and scanning service, makes it easy for you to print your work from wherever you are.

Tuesday 13 October 2020

The Virtual Desktop Service will be unavailable whilst we perform an upgrade. You may need to upgrade the Parallels Client software on your device once this work is complete.

Sunday 11 October 2020

Don’t take the risk - it’s important that you make sure that your work - whether it’s lecture notes, survey data, essays or research - is safe and accessible.

Sunday 4 October 2020

At this time of year, we see a lot of email scams. Make sure that your information (and your money) is safe by learning to spot what’s suspicious.

Thursday 1 October 2020

Following the successful rollout of Duo two-factor authentication on the VPN, Virtual Desktop and SSH services, we are now working to add this protection to the Student Enquiry Screen.

Thursday 17 September 2020

As the new term starts, the IT Support team are here to help you with your IT queries.

Friday 4 September 2020

Duo two-factor authentication will be required to log in to the Virtual Desktop Service from Tuesday 8 September.

Monday 1 June 2020

As we have previously announced, we have been investigating two-factor authentication (2FA), an added layer of security which will help us to keep your information and our network more secure.

Monday 4 May 2020

On Tuesday 19 May at 8am, as part of our commitment to maintain network security, we are making a change to the way your devices securely connect to the network.

Tuesday 7 April 2020

IT Services will be closed to general enquiries from 5pm on Tuesday 7 April until 9am on Tuesday 14 April for the Easter break.

Monday 30 March 2020

We recently added a new feature to the VPN called ‘split tunnelling’.

Thursday 26 March 2020

Following the latest Government advice, we have made changes to IT support for the foreseeable future.

Wednesday 11 March 2020

This Friday (13 March), we're asking all IT Services staff to work from home for the day. This is an exercise to test our readiness in the event of a large number of staff having to work from home due to the coronavirus (COVID-19) outbreak.