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Find out about our new services, downtimes, upgrades and other news.

We also keep departments informed via their Departmental Computing Officers & system owners.

Improvements to eduroam wifi setup process

Thursday 15 September 2022

On Tuesday 20 September (between 9am and 5pm) we will be improving the user experience when connecting to the UoY Setup wifi network to configure personal or unmanaged devices for the eduroam wifi network.

IT support for new arrivals on campus

Thursday 8 September 2022

As the new term starts, the IT Support team are here to help you with your IT queries.

IT Support availability for Jubilee bank holiday

Tuesday 31 May 2022

IT support will be available by email this bank holiday Thursday and Friday.

Google Drive items in multiple locations to be replaced by shortcuts

Thursday 19 May 2022

Starting Monday 27 June, Google Drive items (files and folders) that exist in multiple locations will be replaced by shortcuts.

Returning to campus? Here’s what you need to know

Tuesday 8 February 2022

If you have been away from campus for a while, there have been a few changes to some of the key IT services you use.

Students - You must set up two-factor authentication on your University email account by 22 March

Monday 24 January 2022

To improve security we are requiring all students to set up two-factor authentication on their University email/Google accounts.

Got a new device?

Monday 10 January 2022

If you got a new personal laptop, tablet, mobile phone or games console for Christmas, find out how to make the most of it.

Update to eduroam and wired network - Thursday 6 January

Wednesday 5 January 2022

On Thursday 6 January at 7am, as part of our commitment to maintain network security, we are making a change to the way your devices securely connect to the network.

Changes to York Print Plus from Thursday 16 December

Wednesday 15 December 2021

On Thursday 16 December at 8am we will be changing the way you connect to the York Print Plus (YPP) printers.

IT Services over the Christmas period

Wednesday 1 December 2021

Before you begin your well-earned break, here’s what you need to know about IT Services over the Christmas period - plus some things to remember to do before you go!

Staff - Enable Google two-factor authentication by 7 December

Friday 19 November 2021

We originally announced in September that two-factor authentication (2FA) would become mandatory on staff email/Google accounts on Tuesday 23 November. If you have not yet enabled 2FA on your University email/Google account, we are giving you a further two weeks to complete the process.

Guidance for enabling two-factor on your University Google/email account

Friday 15 October 2021

Last month, we announced that two-factor authentication (2FA) would soon become mandatory for the Google accounts used by University staff. We have now published guidance to help you set up 2FA on your account.

Bringing two-factor to your University Google/email account

Sunday 19 September 2021

In the past two years we’ve brought two-factor authentication (2FA) to University systems including the VPN, Virtual Desktop Service, SSH, Student Enquiry Screen and e:Vision. We are now working to add this protection to University Google/email accounts.

IT support for new arrivals on campus

Monday 13 September 2021

As the new term starts, the IT Support team are here to help you with your IT queries.

A new look for the Duo Mobile app

Thursday 9 September 2021

From Monday 11 October, Version 4.0.0 of the Duo Mobile app will be released on the iOS App Store and the Android Google Play Store.

Making e:vision more secure

Thursday 6 May 2021

Following the successful rollout of Duo two-factor authentication on the VPN, Virtual Desktop, SSH and Student Enquiry Screen (SES) services, we are now working to add this protection to e:vision for current students and staff.

IT Support over May bank holidays

Monday 26 April 2021

The IT Support team will be available on both May bank holidays.

IT Services over Easter Bank Holiday

Wednesday 31 March 2021

You can get IT support via email between 9am and 5pm on Thursday 1 and Tuesday 6 April.

Moving to our new service desk tool

Monday 8 February 2021

On Friday 12 February we will be changing the service desk software that we use to deal with IT queries.

IT Services over the Christmas period

Wednesday 9 December 2020

IT Support will be providing support over the Christmas period

News by year

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Information Directorate blog

Find out more about what we're up to, and read about our interests and thoughts:

See also


IT Services Bulletin

(2011 - 2013)


(1996 - 2010)