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Find out about our new services, downtimes, upgrades and other news.

We also keep departments informed via their Departmental Computing Officers & system owners.

Guidance for enabling two-factor on your University Google/email account

Friday 15 October 2021

Last month, we announced that two-factor authentication (2FA) would soon become mandatory for the Google accounts used by University staff. We have now published guidance to help you set up 2FA on your account.

Bringing two-factor to your University Google/email account

Sunday 19 September 2021

In the past two years we’ve brought two-factor authentication (2FA) to University systems including the VPN, Virtual Desktop Service, SSH, Student Enquiry Screen and e:Vision. We are now working to add this protection to University Google/email accounts.

IT support for new arrivals on campus

Monday 13 September 2021

As the new term starts, the IT Support team are here to help you with your IT queries.

A new look for the Duo Mobile app

Thursday 9 September 2021

From Monday 11 October, Version 4.0.0 of the Duo Mobile app will be released on the iOS App Store and the Android Google Play Store.

Making e:vision more secure

Thursday 6 May 2021

Following the successful rollout of Duo two-factor authentication on the VPN, Virtual Desktop, SSH and Student Enquiry Screen (SES) services, we are now working to add this protection to e:vision for current students and staff.

IT Support over May bank holidays

Monday 26 April 2021

The IT Support team will be available on both May bank holidays.

IT Services over Easter Bank Holiday

Wednesday 31 March 2021

You can get IT support via email between 9am and 5pm on Thursday 1 and Tuesday 6 April.

Moving to our new service desk tool

Monday 8 February 2021

On Friday 12 February we will be changing the service desk software that we use to deal with IT queries.

IT Services over the Christmas period

Wednesday 9 December 2020

IT Support will be providing support over the Christmas period

Remember to check your University email and calendar regularly

Sunday 8 November 2020

You need to make sure you check your University email account and calendar regularly so that you don’t miss out on important information. This is where messages and meeting invitations will be sent.

Saving you money on software

Sunday 1 November 2020

As a student here, you can get lots of different software packages for your own computer either free or at a discount.

Printing made easy

Sunday 25 October 2020

York Print Plus, our printing, copying and scanning service, makes it easy for you to print your work from wherever you are.

Virtual Desktop Service downtime - Thursday 22 October

Tuesday 13 October 2020

The Virtual Desktop Service will be unavailable whilst we perform an upgrade. You may need to upgrade the Parallels Client software on your device once this work is complete.

Your work: safe and at your fingertips

Sunday 11 October 2020

Don’t take the risk - it’s important that you make sure that your work - whether it’s lecture notes, survey data, essays or research - is safe and accessible.

Bit phishy? Learn to spot scam emails

Sunday 4 October 2020

At this time of year, we see a lot of email scams. Make sure that your information (and your money) is safe by learning to spot what’s suspicious.

Making the Student Enquiry Screen more secure

Thursday 1 October 2020

Following the successful rollout of Duo two-factor authentication on the VPN, Virtual Desktop and SSH services, we are now working to add this protection to the Student Enquiry Screen.

IT support for new arrivals on campus

Thursday 17 September 2020

As the new term starts, the IT Support team are here to help you with your IT queries.

Making the Virtual Desktop Service more secure

Friday 4 September 2020

Duo two-factor authentication will be required to log in to the Virtual Desktop Service from Tuesday 8 September.

Making the VPN and Virtual Desktop more secure

Monday 1 June 2020

As we have previously announced, we have been investigating two-factor authentication (2FA), an added layer of security which will help us to keep your information and our network more secure.

Forthcoming changes when connecting to the network

Monday 4 May 2020

On Tuesday 19 May at 8am, as part of our commitment to maintain network security, we are making a change to the way your devices securely connect to the network.

News by year

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Information Directorate blog

Find out more about what we're up to, and read about our interests and thoughts:

See also


IT Services Bulletin

(2011 - 2013)


(1996 - 2010)