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News

Find out about our new services, downtimes, upgrades and other news.

We also keep departments informed via their Departmental Computing Officers & system owners.

How to access IT support

Tuesday 24 January 2023

Whether it’s connecting to Wifi, setting up two-factor authentication or using Zoom, the IT Services webpages are the best place to go to find information on using IT across the University.


Got a new device for Christmas?

Sunday 1 January 2023

If you got a new computer, tablet, mobile phone or games console, find out how to make the most of it and get it working with our services.


Happy New Year! IT support for the start of Spring Term

Sunday 1 January 2023

If you're returning after the winter break, we're available from Tuesday 3 January 2023 to help you get back up and running with University IT facilities.


Things to do before Christmas ‘22

Tuesday 13 December 2022

There’s a few things we’d recommend you do before you start your break, in case you need to use your IT account for anything.


IT Services over the Christmas period

Monday 5 December 2022

IT Services will be closed from Christmas Eve and will reopen on Tuesday 3 January 2023.


Update for network security

Monday 21 November 2022

On Tuesday 29 November, in order to maintain network security, we will be renewing the certificate that ensures your devices securely connect to the network.


IT support from Monday 21 November

Tuesday 15 November 2022

We are updating our service availability as we move further into the academic year.


IT support closed 1-4pm on Friday 28 October

Wednesday 26 October 2022

The IT Support team will be closed between 1-4pm on Friday 28 October due to a departmental meeting. Phone, email and drop-in support will not be available.


IT support from week commencing Monday 17 October

Thursday 13 October 2022

The IT Support team are working on improving our service as we move further into the new academic year.


IT support availability for week commencing Monday 10 October

Friday 7 October 2022

As we move further into the new academic year, the IT Support team are still around to answer your IT queries.


Improvements to eduroam wifi setup process

Thursday 15 September 2022

On Tuesday 20 September (between 9am and 5pm) we will be improving the user experience when connecting to the UoY Setup wifi network to configure personal or unmanaged devices for the eduroam wifi network.


IT support for new arrivals on campus

Thursday 8 September 2022

As the new term starts, the IT Support team are here to help you with your IT queries.


IT Support availability for Jubilee bank holiday

Tuesday 31 May 2022

IT support will be available by email this bank holiday Thursday and Friday.


Google Drive items in multiple locations to be replaced by shortcuts

Thursday 19 May 2022

Starting Monday 27 June, Google Drive items (files and folders) that exist in multiple locations will be replaced by shortcuts.


Returning to campus? Here’s what you need to know

Tuesday 8 February 2022

If you have been away from campus for a while, there have been a few changes to some of the key IT services you use.


Students - You must set up two-factor authentication on your University email account by 22 March

Monday 24 January 2022

To improve security we are requiring all students to set up two-factor authentication on their University email/Google accounts.


Got a new device?

Monday 10 January 2022

If you got a new personal laptop, tablet, mobile phone or games console for Christmas, find out how to make the most of it.


Update to eduroam and wired network - Thursday 6 January

Wednesday 5 January 2022

On Thursday 6 January at 7am, as part of our commitment to maintain network security, we are making a change to the way your devices securely connect to the network.


Changes to York Print Plus from Thursday 16 December

Wednesday 15 December 2021

On Thursday 16 December at 8am we will be changing the way you connect to the York Print Plus (YPP) printers.


IT Services over the Christmas period

Wednesday 1 December 2021

Before you begin your well-earned break, here’s what you need to know about IT Services over the Christmas period - plus some things to remember to do before you go!


News by year

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Information Directorate blog

Find out more about what we're up to, and read about our interests and thoughts:

See also

Archive

IT Services Bulletin

(2011 - 2013)

Keynotes

(1996 - 2010)