Contact IT Services

We're here to help you get the most out of technology. Get in touch for support and advice with your query.

Try our self-help first

Service status

Check the availability of IT services and support methods, and find out about planned maintenance.

How-to guides and help

Quickly find answers and solve common issues with help articles.

Still can't find your answer? Ask us

Use our enquiry form to contact IT Services. Your query will be sent to the IT Support team and you'll get an email confirmation with a case number. We aim to respond to you with an initial response within three working days (Monday to Friday, 9am to 5pm).

Other ways to contact us

+44 (0)1904 323838
(Monday to Friday, 9am to 12 noon, and 2pm to 4pm)
IT Help Point, JB Morrell Library
(Monday, Wednesday and Friday, 2pm to 4pm, during teaching weeks)

Out of hours

Use the form above and we'll get back to you during our opening hours.
We continue to monitor critical IT systems out of hours. We'll receive alerts of any major issues and we'll resolve them as soon as possible.

Report cyber security concerns

If you think your machine is being attacked, there’s a data breach or significant system outage due to a cyberattack, let the Computer Emergency Response Team know immediately.

Cyber Emergency Response Team

Help in departments

Every department has a Departmental Computing Officer (DCO).

Find your DCO

IT Services leadership

Find details of our leadership team and other key contacts.

View key contacts

Help us improve

We value your views and welcome suggestions.

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