Feedback

How to give feedback

Comments card

You can give us your feedback in the way that's easiest for you:

  • In person at the Library & IT Help Desk
  • Phone: (01904 32) 3838
  • Email: itsupport@york.ac.uk
  • Fill in a comments card. They're available in the Library buildings and in IT classrooms across campus.
  • Get in touch on Twitter or Facebook

You can also let us know your thoughts when we run our annual survey or watch out for ongoing satisfaction monitoring of specific services.

The importance of feedback

We constantly strive to deliver excellent customer service to all of our users.

Your feedback is a vital part of this. We value your views and opinions and we welcome all suggestions and constructive feedback - positive or negative.

How feedback is used

We use your feedback to improve our services.

Find out more about the improvements we've made across Information Services in direct response to what you've told us:

If you send us your comments by email, you'll receive a reply within three working days. Comments card replies may take slightly longer.

What to do if things have gone wrong

If you are unhappy please tell us.

We know that occasionally things go wrong and we welcome the opportunity to deal with these situations quickly and put things right.

Find out what to do if you wish to make a complaint: