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Entrepreneurial journeys: Michaela Shaw

Entrepreneur Michaela Shaw is the founder of Community Bees CIC, a social enterprise dedicated to supporting people who feel forgotten—those affected by hoarding disorder, mental health challenges, loneliness, and isolation.

Community Bees provides compassionate, hands-on support through regular face-to-face contact, purposeful activities, and practical help to create safer homes and rebuild confidence. Alongside this, the organisation works tirelessly to challenge stigma by raising awareness in the media, hosting community events, and educating workplaces about the hidden struggles many people face.

A year ago, Michaela opened the Community Hub at Clifton Moor, which has since grown into a vibrant, welcoming space. Here, pre-loved clothes, furniture, and household items are sold and upcycled, promoting sustainability while providing affordable essentials for those in need. The hub also runs crafting sessions, upcycling workshops, and community support activities, making it a cornerstone of inclusion and wellbeing in York.

 

Michaela’s Journey

Michaela’s path to entrepreneurship was built not through university, but through life experience, vocational qualifications, and community work. Before founding Community Bees, she served as CEO of a charity helping people into higher education through work-based training.

When that charity closed, Michaela continued working one-to-one with people facing loneliness and isolation. A turning point came when she met someone struggling with hoarding. Welcomed into their home, she witnessed the devastating effects on their mental health, safety, and wellbeing. Their plea for help, coupled with the lack of support from existing services, exposed a hidden crisis—and inspired Michaela to take action.

That moment became the spark for Community Bees CIC: a safe, non-judgemental service built on compassion, trust, and a refusal to let anyone be left behind.

Challenges

One of the hardest challenges Michaela has faced has been getting hoarding recognised as a serious issue by local authorities. For years, it was dismissed as clutter or a lifestyle choice, rather than the trauma-linked condition it truly is. This made securing long-term funding and formal recognition extremely difficult.

Michaela overcame these barriers by building partnerships, raising awareness, and amplifying the voices of those directly affected. Through persistence, she and her team have helped shift local perceptions, ensuring hoarding is now recognised within adult social care as a legitimate mental health concern.

On a personal level, advocating in the face of stigma was emotionally draining. But breaking down misconceptions—showing that this work is about dignity, safety, and mental health rather than “mess”—has become one of Community Bees’ proudest achievements.

Growth and Impact

In just a year of operating the Clifton Moor unit, Community Bees has evolved into a fully-fledged Community Hub, with its reach expanding every month. To date, the organisation has supported over 600 people in York living with hoarding and its related challenges.

The hub not only funds Community Bees’ Acts of Kindness but also strengthens its community impact by providing accessible workshops, affordable essentials, and sustainable practices. Michaela’s vision is to continue growing the hub while ensuring more people receive the safe, practical support they need.

Business Role Models

“I am inspired by individuals and organisations that prioritise people and the planet while driving positive change. Anyone who blends compassion with innovation and uses enterprise as a force for good is a role model to me.”

Words of advice

I wish I had known just how widespread and deeply misunderstood hoarding disorder is. National estimates suggest that between 2.5% and 6% of the UK population may be affected, yet only about 5% ever seek professional support. In York alone, that equates to thousands of people living in unsafe, isolated conditions, often invisible to services and society.

What I didn’t realise early on was how slow local authorities were to recognise hoarding as a serious mental health issue. For years, it was dismissed as clutter or a lifestyle choice, rather than the complex trauma-linked condition it truly is. There was no coordinated response, no dedicated support, and no urgency, despite the risks of fire, falls, and severe emotional distress.

It took Community Bees raising the alarm, sharing real stories, and building trust with those affected to finally get hoarding recognised within adult social care as a legitimate mental health concern. We have had to fight stigma, educate professionals, and prove repeatedly that this isn’t about mess, but about mental health, safety, and dignity.

If I could go back, I would tell myself not to wait for permission to act. Be the voice for those who feel voiceless. Change starts with compassion, and sometimes you have to be the one to light the fire. Today, I speak as loudly as I can to make sure people affected by hoarding get the support they deserve.”

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