IT Services disclaimer

Terms and Conditions for University members requesting support and assistance from IT Services staff

By signing to accept these terms and conditions you give authorisation for IT Services staff to access your device in order to investigate and assist with your request. In the context of this policy, “device” refers to all parts of the computer/mobile device (and any peripherals attached to it) as well as to the data, operating system, and other software installed on it. Owner refers to the person who signs to accept the terms and conditions.

Data and system

The University of York cannot be held responsible for damage or loss of data or functionality of the equipment. Whilst care will be taken to reduce this possibility, we strongly advise the owner to regularly backup all data and system files. In particular, perform a backup before asking for assistance.

Loss and accidental damage

Whilst every reasonable effort will be made not to lose or further physically damage your device, our maximum liability in these circumstances is limited to a replacement device of equal financial value estimated at the time of loss or damage.

Password protection

The owner may find it necessary to disclose the device password(s) to IT Services staff in order to allow access to the device. If this is the case, owners should then safeguard themselves by changing the password when they get their equipment back.

Note: You should not disclose your University of York account password.


We will not be able to recover program files, and for legal reasons cannot install software without having the original installation disks and proof of a licence, provided by the owner, unless the University has a site licence which permits installation on the device.

Data confidentiality

IT Services staff will only access such data as is required to investigate and assist with your issue. Your confidentiality will be maintained. However, if Information staff identify any evidence of illegal activity we will report this as required to the relevant authorities.