Evolution of the Voice of the Customer
Jon will be discussing the new priorities for British businesses around how to drive customer loyalty and the shifting expectations of UK customers when consuming value brands.
W(h)ither the Peasantry in the study of Business and Management?
The ‘peasantry’ appear to be absent in Business and Management Studies where the focus is upon industrial and commercial life within metropolitan areas. The paper will ask how much the peasantry are part of 21st century socio-economic life and how much attention Business and Management should pay to their lives.
Alan Millard, Chief Operating officer at Hiscox will be talking about Business Ethics. Join us for this free Masterclass session.