Administrative Fairness Lab
The Lab’s mission is to build evidence-based understanding of how law and process shape the performance of frontline public services, and explore new avenues for achieving improvements in how services are delivered.
We are at a pivotal moment for the future of frontline services. They are, and will continue to be, under immense pressure. At the same time, we are on the cusp of technological advances that will radically change what is possible in how frontline systems are designed. The Lab strives to conduct research that transforms our understanding of services and maximises their performance for the public good.
Professor Joe Tomlinson, Director, Administrative Fairness Lab