The VPN is a secure connection that allows your computer to access the University network when you are off campus.
All members of the University can use the VPN.
The VPN lets you access restricted services when you are off campus. These include:
When you're connected to the VPN, all traffic from your computer, tablet etc goes through the VPN, regardless of whether you are accessing York services, or other internet based resources.
You can connect to the VPN using software called Pulse Secure:
- iOS: download Pulse Secure from the App Store. Setup of the app is almost identical to the Mac version. Note: when completing the setup, the realm and role fields should be left blank.
- Android: download Pulse Secure from the Google Play store. Setup of the app is almost identical to the Windows version. Note: when completing the setup, the realm and role fields should be left blank.
Log in with your username (eg abc500). Please note, you should not add @york.ac.uk.
You can also use the VPN web page to access some network services. It provides a quick way to access files or view restricted web pages.
It's not suitable for everyone, but may be useful if you can't install Pulse Secure.
Please note that:
Members of the University running online services which need to be accessed from the VPN should contact IT Services.
Access to your service can be limited to a specific group of people if required.
The specific needs and technical viability will be discussed with us. Email the Library & IT Help Desk in the first instance.
Requests to allow a service on the VPN will take 5 working days.
Requests to set up specific group access will receive an initial response in 3 working days. If authorised, the work will be complete within 10 working days.
Adding a York Print Plus printer:
Adding a printer on the old system (staff only):
If you're connected to the VPN and then find you can't access some content (eg local resources when working at another university), you'll just need to select suspend or disconnect within the Pulse Secure app.
The suspend feature allows all the credentials and settings to be retained, allowing for a quick return to the secured state.
Make sure you're using the latest version of Pulse to use the suspend feature.
Library & IT Help Desk
If you're having problems using the VPN, get in touch with the Library & IT Help Desk.
|Service status||Live and supported service.|
|Hours of service||24/7|
|Service support||For help and support with this service, contact the Library & IT Help Desk.|
|Hours of support||Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday.|
General IT Services targets:
|Resilience||The Virtual Private Network is a high availability cluster.|
|The VPN is reliant on the Campus Firewall being active.|
|Policies||York local acceptable use policy|
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.
If you wish to make a complaint, please see our complaints procedure.
Please remember, while you are connected to the VPN, you are subject to University regulations, including University Regulation 11: Use of computing facilities and acceptable use policies:
Connecting to the VPN is the same as plugging your machine into the campus network:
Where a service has been allowed on VPN:
Where specific group access has been set up: