Virtual private network (VPN)

Related services

The VPN is a secure connection that allows your computer to access the University network when you are off campus.



All members of the University can use the VPN.

The VPN lets you access restricted services when you are off campus. These include:

  • Filestore
  • Restricted web apps - applications which normally require you to be on campus to use them, eg SITS
  • Terminal sessions - SSH sessions to machines on campus, and remote desktop sessions to Windows machines
  • Licence servers - enables use of software that requires access to the University's licence servers

Getting started

You can connect to the VPN using software called Junos Pulse:

  • Windows
  • Mac
  • Linux
  • iOS: download Junos Pulse from the App Store. Setup of the app is almost identical to the Mac version.
  • Android: download Junos Pulse from the Google Play store. Setup of the app is almost identical to the Windows version.
  • Chromebook: it's not currently possible to connect in this way from Chromebooks. Chromebook users will need to use the Web VPN method (see below).

Log in with your username (eg abc500). Please note, you should not add


You can also use the VPN web page to access some network services. It provides a quick way to access files or view restricted web pages.

It's not suitable for everyone, but may be useful if you can't install Junos Pulse.

Access the Web VPN

Please note that:

  • you need to log in with your username (eg abc500). Don't add
  • not all websites are supported
  • the file browser does not allow you to drag and drop your files

Request VPN access to your service

Members of the University running online services which need to be accessed from the VPN should contact IT Services.

Access to your service can be limited to a specific group of people if required.

The specific needs and technical viability will be discussed with us. Email the IT Support Office in the first instance.

Requests to allow a service on the VPN will take 5 working days.

Requests to set up specific group access will receive an initial response in 3 working days. If authorised, the work will be complete within 10 working days.

Help & troubleshooting

IT Support Office

If you're having problems using the VPN, get in touch with the IT Support Office.

Our commitments

Service status Live and supported service.
Hours of service 24/7
Service support For help and support with this service, contact the IT Support Office.
Hours of support Help from the IT Support Office is available 9am to 5pm, Monday to Friday.
Target availability

General IT Services targets:

Resilience  The virtual private network is a high availability cluster.

Known risks

 The VPN is reliant on the Campus Firewall being active.
Policies  York local acceptable use policy
Our performance

Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:

Complaints procedure

If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch.

If you wish to make a complaint, please see our complaints procedure.

Your responsibilities

Where a service has been allowed on VPN:

  • Inform IT Services if the service is no longer required on the VPN

Where specific group access has been set up:

  • Ensure that the group members are kept up to date