Information for new users
This page introduces new students and staff to IT Services.
See also the University's guidance:
This one's not IT Services related, but new students should also make sure they check out this video, too:
Getting started
Registration
User guide
The IT Services guide is also available in print form from the IT Support Office:
, 587kb)The first thing you need to do is register your IT account.
For more information, see:
New students are given a limited account when they first apply. Once your place at York has been confirmed, you will need to upgrade your account to give you full access. This should be done using the Identity Management system (IDM):
My IT Account
Use the My IT Account page to manage your account. This is where you check your filestore quota, reset your password and pay for printing, photocopying and scanning.
Google Apps and email
All accounts include access to Google Apps for Education. Your email account is provided by Google, and your address will be either username@york.ac.uk (students) or name@york.ac.uk (staff).
Log in to Google Apps with your York account and:
- access apps including Mail, Calendar, Docs, Sites, and Groups
- use collaborative tools, enhancing the way you work with people at the University and elsewhere
Find out more:
Connecting to the network
See the How to connect pages for help connecting to the network:
- Wifi
- Study bedrooms
- Offices
- Mobile devices - access your account from your phone, tablet or laptop
- Virtual Private Network (VPN) - connect when away from campus
Services and facilities
York Print Plus
Security information
The Security page includes announcements and advice.
We have a University staff licence for Sophos AntiVirus. It is installed and updated automatically on supported connection Windows PCs, and may be used on other machines, under the terms of the licence.
York Print Plus is the University's printing, copying, scanning service.
It's available for students in IT classrooms and study areas, and the Library buildings.
Staff can also use these devices, and the service is also being introduced into staff offices during 2012.
Manging your files
Your filestore is known as H: drive, and also appears as Documents on University PCs. Find out more about how to access it, and how much space you have, at:
Save your Google Docs to Google Drive, for quick and easy access wherever you are.
The DropOff Service lets you exchange files solely with the intended recipient, and is run on computers at the University. It's really useful for sending large files.
Digital Workspace Service
The Digital Workspace Service (DWS) is a service allowing staff to connect to the Virtual Desktop Infrastructure (VDI), both on and off campus.
University Information Systems
The University Information Systems include SITS, Agresso, pFact and Planon. These systems are used to support the administrative processes in both the administrative and academic departments
Accessibility and assistive technologies
IT Services aim to offer facilities suitable to all users, taking into account the specific needs of users with disabilities. If you require any help or advice, please contact the IT Support Office or Disability Services.
Help and support
IT Support Office
The IT Support Office is located on the first floor of the Harry Fairhurst building. They're open Monday to Friday, 09.00 - 17.00.
Departmental Computing Officers
Departmental Computing Officers are also known as DCOs, and are IT contacts within the departments. They are often the first port of call for staff requiring help with their machine.
Knowledge Base
If you have an IT problem or question, it's often worth checking our website first. If the answer's not on our main pages, try searching our Knowledge Base.
IT training
IT Services offers IT training for students and staff. Find out more at:
IT guides on You Tube
We've provided a number of short video guides to using IT facilities including:
- The VPN
- The wireless network
- York Print Plus
- Collaborative equipment
You can find these videos in the University of York IT guides playlist, part of the York Information channel which also features videos about Library facilities.