IT Support Office
The IT Support Office is your first point of contact with IT Services.
If the IT Support Office staff cannot solve your query immediately, they will log the details and refer the matter to another member of staff who has specialist expertise in the relevant area.
Ways to contact us
Call in and see us
We're on the first floor of the Harry Fairhurst building.
- Open 09:00 - 17:00,
Monday - Friday- The IT Support Office may be closed for training once or twice a week, for a maximum of two hours. Closure will be notified via York Extra.
Phone
- Tel: (01904 32) 3838
- Phone support is available 24/7. Outside of normal working hours, support is provided by the NorMAN Out of Hours Helpline.
Online
- Report a problem via Footprints
What we offer
Services available
Visit My IT Account to check and maintain your account online.
Alternatively, contact the IT Support Office for the following:
- Problem solving
- Information & advice
- Fault reporting
- Network connections
- Software sales and licensing
- File restoration
- NAS/wireless setup support
Feedback
If you have any comments about the IT Support Office, please email Sarah Kennedy, the IT Support Office Team Leader.
Bomgar remote control
When helping to fix your IT problem, IT Services staff may use Bomgar, a remote control tool which allows us, with your permission, to connect to your machine.
See the link below for more information, and screenshots of Bomgar:
Who can get help
All members of the University may visit the IT Support Office to use our services.
Software support for undergrads and taught postgrads
We offer some support for students in the use of Microsoft Office. Undergraduates and taught postgraduates needing help with other applications should contact their Departmental Computing Officer.
Quick links
Staff
- Sarah Kennedy (Team Leader)
- John Campbell
- Chris Gowland
- Tamsyn Quormby
- Jo Reid
- David Wells