Civil Parking Notices

How to pay a Civil Parking Notice (CPN)

The Civil Parking Notice is £50. Please ensure that payment made is for the correct amount.

We do not accept payment by instalments.

A list is available of all standard contraventions. Click on the link below to view the list.

You can pay your Civil Parking Notice in any of the following ways:

Online

You can pay by credit/debit card using our online payments system which can be accessed by clicking on the link below.

By Phone

You can pay by phone by calling during office hours Monday to Friday 9am to 5pm excluding Bank Holidays on 01604 625628 and selecting the relevant option for payments. Please have your credit/debit card details and also the relevant Civil Parking Notice number.

Objection to your Civil Parking Notice

We will consider any objection made in writing about a parking ticket, otherwise known as a Civil Parking Notice (CPN).

To make an objection against your CPN, you can either write a letter to the address on the reverse of your CPN, or make an objection online by using the following appeals.

Include the CPN number, vehicle registration number and your name and address in any correspondence. Without this information it is difficult to respond to the objection because details of the parking contravention will not be traceable.

What happens when we receive an objection?

We normally reply to objections within 14 working days but some objections take longer to investigate. In these cases we send an acknowledgment that we have received your objection and will send a full reply when the investigation is completed.

We will consider carefully all objections that are made and attempt to reach a fair decision based on the evidence that is available to us. We will explain the reasons for our decision and address all the points that you have made.

Sometimes we may ask you to provide more evidence to support your case. If we do so, we will allow you a reasonable amount of time to respond to our request.

Every response that we send that dismisses an objection will explain how you can make further representations.

When we might cancel your Civil Parking Notice

  • We will cancel the first Civil Parking Notice (CPN) that you receive if you have a valid ticket or permit but you forgot to display it in your vehicle, it fell off the windscreen, or it was not clearly visible to the Car Park Attendant. However, any further tickets that are issued may not be cancelled.
  • The above also applies to disabled badge holders. But, if you have parked where you are not allowed to use the disabled badge (for example where a loading ban is in place or on a taxi rank), the ticket will not normally be cancelled.
  • Medical illness or injury - If you are delayed due to illness or injury the CPN will normally be cancelled. However, you will need to provide some evidence, such as a doctor's note. If you are delayed due to a hospital or dental appointment that overran this is not usually a good enough reason as it is reasonable to expect a delay when visiting hospital or the dentist.
  • Vehicle breakdown - If you are delayed due to vehicle breakdown, the CPN will normally be cancelled provided that evidence of vehicle breakdown is provided. This could be an invoice for repairs to the vehicle or a receipt for parts or a recovery sheet from a breakdown service. However, you will be expected to have made arrangements to repair or remove your vehicle within a reasonable period of time.
  • Crime - If you have been a victim of crime, for example, your vehicle was stolen when the CPN was issued or you were delayed through reporting a crime to the police, then the CPN will normally be cancelled, provided you produce a Police Incident Number.
  • Signs and Markings - If the signs and/or markings are missing or not visible or are unreadable at the time when you parked the CPN will be cancelled. However, if the yellow lines or other markings are faded, or partly eroded, but it remains clear what the restriction is, then the CPN will probably not be cancelled. Parking Attendants check that the signs and lines are correct before issuing a CPN.
  • Machine faults - If the parking machine is not working then the CPN will be cancelled. However, it is important you always follow carefully the instructions on the machine and tariff boards. If someone tells you that the machine is not working please do not assume that they are correct - try it yourself.
  • Mitigating Circumstances - there will be occasions where, although the CPN was correctly issued, there are mitigating circumstances that the University must take into consideration when reaching a decision. The University has a duty to act fairly and to endeavour to reach its decisions with a high degree of open-minded impartiality and by the application of the principles of natural justice and fairness.