Be a YuCall Student Fundraiser

We are a team of 40 students who have great conversations and fundraise for the University by calling our lovely community of alumni. We ask them for charitable donations towards a variety of amazing funds which support everything from student scholarships to providing grants for student groups on campus.

At the forefront of what we do is making sure we have great conversations with our alumni, whether they donate or not. Generally, student fundraisers ask graduates to make a regular donation of between £10 and £50 per month.  

We are good listeners, are interested and interesting, ask great questions and are resilient team players. You must be willing and able to ask for money to do this job, so please consider that carefully before applying.

Background

The position of Student Fundraiser assists the development of the YuCall telethon campaign. As a student fundraiser, individuals contact alumni of the University of York by telephone to raise money for the University.

Some graduates are not be able to give – in these calls student fundraisers concentrate on maintaining a positive relationship between the graduate and the University, updating their personal information and informing them of the latest news from the University. 

Responsibilities

  • To call selected alumni of the University and talk about their time at York
  • To ask for donations to the University of York
  • To be an ambassador for the University of York
  • To handle all phone calls with courtesy, tact and sensitivity and to answer questions professionally
  • To update alumni details, process online payments and update the alumni on university events with accuracy and confidentiality
  • To keep accurate records of all telephone calls made
  • To write courteous ‘thank you’ postcards to all alumni spoken to
  • To adhere to employment expectations and performance standards including attending the required two shifts per week and all training sessions
  • To display a positive, responsible and committed attitude towards the role and the team
  • Perform additional duties as required by the Participation Giving Officer or YuCall Supervisor

What you can gain

  • £8.76 per hour (incl. holiday pay) paid monthly in arrears
  • Full training, ongoing support and professional development
  • Opportunity to apply for promotion to Senior Fundraiser or Supervisor
  • A full reference following or during your time working with us
  • Biscuits, sweets, incentives, games and prizes are provided throughout the campaign
  • A minimum of two shifts per week, totalling 6 hours with the opportunity to sign up for further work every week

Person specification

Qualifications

  • You must be a current student at the University of York

Knowledge

  • General knowledge of the University of York and involvement in student life and a willingness to learn more

Skills, abilities, competencies

  • Excellent communication skills, both spoken and written
  • Excellent listening skills
  • Ability to use your own initiative and work independently
  • Accuracy and attention to detail
  • Negotiation skills would be an advantage

Experience

  • Broad range of experience communicating with people from a wide range of backgrounds
  • Previous experience in telephone fundraising or sales would be an advantage

Personal attributes

  • Reliability and dedication to work
  • Determination and resilience
  • Confidence
  • Positive and friendly disposition
  • Enthusiasm for the University of York
  • Empathy
  • Commitment to self-improvement and professional development

You will be asking alumni for money: you will receive training but you need to be prepared to ask confidently and to negotiate downward.  If the idea of asking for money makes you feel uncomfortable, this is probably not the job for you!

Pay, benefits and shifts

Shifts

We call for 12 weeks of the year in two blocks of 6 weeks which we call campaigns. These campaigns are Autumn (24th October to 30th November 2017) and Spring (5th February to 15th March 2018).

You must work two shifts per week during these campaigns, these shifts are three hours each and are on a mixture of weekdays (Mon - Thurs) and weekends (Sat or Sun).

Attendance at training is essential.  You must be able to attend training on Saturday 21st October, Sunday 22nd October and Saturday 11th November, times to be confirmed.

Application process

Application process

Applications are open twice a year. You should follow the instructions at: www.yorkspace.net/yucall

Further information

If you have any questions, please direct them to: Sarah Beamish, Participation Giving Officer. yucall@york.ac.uk or 01904 32 4463.