Accessibility statement

Mental health or psychological difficulty

Reflections on university lake

We have a duty of care to provide support for students experiencing difficulties.

Students with low level anxiety should be directed to the self-help resources provided in the student-facing health and wellbeing web pages or to the Wellbeing Support Officers. However, if their emotions become overwhelming and impact on their studies they may need additional help.

If you are not sure when or where you should be signpositing take a look at the Concerned about a student - staff poster (PDF , 729kb)

What should you look out for?

Ask yourself: Is there a change? Do they seem different? Is there a difference in their work? Has their attendance dropped? Are they behaving in a way that indicates there is something wrong? 

Ask them: How are you? Can I help?

What should you do?

1. When a student requires support but is not at immediate risk contact the Student Wellbeing Officer (SWO) for your area.

Central area: Email student-wellbeing-central@york.ac.uk
Electronic Engineering, Mathematics, Physics, English and Related Literature, Psychology, Education, Politics, Philosophy Politics & Economics, Social & Political Science, Philosophy, Economics

North East area: Email student-wellbeing-northeast@york.ac.uk
Chemistry, Computer Science, Theatre Film Television & Internactive Media (TFTI), Women’s Studies, Law, Social Policy and Social Work, Sociology, Health Sciences, Research Centre for Social Sciences

North West & City area: Email student-wellbeing-northwest@york.ac.uk
Biology, Environment & Geography, Natural Sciences, Biomedical Sciences, Archaeology, History, History of Art, Medieval Studies, Music, Language & Linguistics

2. If you are uncertain of the risk and need advice.
Contact the Open Door team for advice from 9am to 10pm on weekdays (10am to 4pm during holidays). The team will suggest a course of action and sometimes the student may be seen on the same day.
Tel: 01904 32 2140
Email: opendoor@york.ac.uk 

3. CRISIS - If the student is in immediate danger of hurting themselves or someone else.
On campus - telephone Security on 01904 32 3333
Off campus - telephone emergency services on 999
Web: york.ac.uk/students/health/crisis/ 

What happens next?

The SWO or Open Door Practitioner will contact the student with an offer of help from a range of interventions from a listening ear or workshops through to one-to-one sessions with a mental health practitioner. If it’s a crisis situation or out-of-hours and Security is involved, they will pass the details onto Open Door to ensure the team can follow up and offer the student longer-term support if needed.

Signposting

Direct students to University webpages and services that can help: