Help and support with social media

Creating content

You can use the social media content guide for content ideas, inspiration and helpful reminders. 

You'll also find lots of advice on managing your accounts and producing content in the full social media guidance document.

Training and support

Our social media guidance document is a comprehensive guide to setting up and managing social media accounts, intended to be used as a reference tool. 

The Communications team run social media content training sessions, which cover topics including content creation, account management and brand training. You can request a session for yourself or your team by emailing social-media@york.ac.uk.

Social media for researchers

Training sessions are available that focus specifically on promoting research using social media (login required). More generally, our social media guidelines for researchers cover the basics of using social media as a tool for research promotion.

Support contacts

For social media-specific queries, email social-media@york.ac.uk and the social media team will try to respond within three working days. 

For general communications queries, including questions about digital screens, the University brand, the website, or events, contact the communications-support@york.ac.uk.

If your query is urgent, or regards a potentially damaging incident, you should email pressoffice@york.ac.uk as soon as possible.