Accessibility statement

Book Takeaway Service

Welcome to our Book Takeaway Service: your way to request access to printed books (or other items like DVDs) from the Library’s collections which aren’t available online.

Step one is to find the item you need in YorSearch. If it’s not already available online as an ebook, there will be a Book Takeaway request button displayed.

If you're an external member with borrowing rights, please contact us with the details of the item(s) you need and we'll place the requests on your behalf.

Step two is to click the request button. Then you can choose one of the following options:

  • Scan and Send a book chapter or journal article: we’ll send you the PDF
  • Postal Loans: we’ll deliver items to your chosen address
  • Collect at King's Manor: for King's Manor or Morrell items
  • Send to Morrell: for King's Manor items only

We’ve now phased out the Click and Collect option. We’re currently processing any outstanding requests, which you’ll be able to collect in the usual way until Friday 14 August. From Monday 10 August you’ll be able to access the bookshelves in the Library to collect items on a self-service basis.You can then borrow them as usual using the self-service machines, or use books whilst you’re studying in the Library. We’ll ask you not to reshelve books once you’ve finished with them so that we can identify and quarantine them. Please use the Postal Loans or Scan and Send options if you’re unable or would prefer not to visit the Library to borrow books in person.

Rare books and items held at York Minster Library are unavailable for the time being.

We are not able to supply ‘Use in Library Only’ copies or other reference items for Postal Loans; you may request these for the Scan and Send option.

Placing a request

To place a request, find and open the item that you need in YorSearch and click the button to ‘Use our Book Takeaway Service’. You will need to log in to YorSearch to place a request. You will be directed to a request form which will automatically capture details of the item you are requesting.

The request form will ask you to choose which of the delivery options you would prefer. We will do our best to match the option that you choose, but please be aware that it might not always be possible to do so (for example if a book is not suitable for postal delivery).

We will email you to discuss alternative options if we are not able to match your preference. Please note that we’ll provide an ebook in preference to print where this is possible, but you can contact us if you have a specific need for a print version.

Scan and Send

The Scan and Send option enables you to request a scan of a book chapter or article for electronic delivery. When your scan is ready we’ll share it with you via Google Drive; you will receive an email notification.

Please note that copyright restrictions prohibit us from scanning more than a chapter or up to 10% of a book (whichever gives the greater number of pages). We can scan one article or up to 10% from a single journal issue.

We expect to be able to scan from most items in the Library, but may on occasion decline a scan request due to unforeseen circumstances (for example if a book is too fragile or unsuitable to transfer between library sites). In those cases we will contact you to discuss alternatives.

We anticipate that it will take up to 5 working days for us to provide your scan, but please be aware that this might vary depending on the level of demand.

Postal Loans

Use the Postal Loans option if you would prefer to have items delivered to your chosen address.

Items sent via Postal Loans count towards your overall loan allowance, so please make sure before requesting an item that you have not reached your loan limit. You can check your current loans in your Library Account.

Items on loan are currently set to renew automatically. You can check the status and due dates of your loans in your Library Account.

Please be aware that not all items will be suitable to send via Postal Loans, for example due to their size or condition. We will contact you if this is the case.

If you are based outside the UK you are welcome to request items using Postal Loans. However, please ensure that you have read the information about how to return your books before placing your request.

We anticipate that it will take up to 10 working days for your items to arrive, dependent on postal services. All parcels are sent using Royal Mail 2nd Class delivery.

Collect at King's Manor

Request King’s Manor or main Library items to be collected at King’s Manor Library. When your item is ready for collection we will send you an email to let you know. You can then visit King’s Manor Library to collect it during our daily collection times: 11am to 12pm and 2pm to 3pm, Monday to Friday. You don’t need to book in advance.

When you arrive to collect your item, please knock on the main King’s Manor entrance and wait to be given entry. Follow signs to the collection point on the ground floor of the Library; the normal Library entrance on the first floor is closed. Social distancing measures will be in place and you might need to queue for a short time depending on the level of demand. A member of staff will be available to hand you your item(s), which will already be issued to your Library Account.

If you need to cancel your request, please email lib-enquiry@york.ac.uk as soon as possible so that we can arrange to make the items available for other users.

We anticipate that it will take up to 5 working days for your items to be ready, although we aim to fulfil requests as quickly as we can.

Please note that ‘Use in Library Only’ or other reference items based at either King’s Manor or the main Library can not currently be used or collected at King’s Manor. Instead you can either request a section of these items using the Scan and Send option, or request for books to be sent to Morrell to use in the Library.

Send to Morrell

Request items held at King’s Manor Library for collection at Morrell. When your item is ready for collection we will send you an email to let you know. You can then visit the Reception Desk at the main Library to collect it during our opening hours: 9am to 5pm, Monday to Friday. You don’t need to book in advance.

You don’t need to use this option to request items already located at the main Library. All bookshelves at the main Library are now available on a self-service basis, meaning that you are able to come and borrow books at your convenience.

When you arrive to collect your item, you’ll be directed to the Reception Desk on the ground floor of Morrell. Social distancing measures will be in place and you might need to queue for a short time depending on the level of demand. A member of staff will be available to hand you your item(s), which will already be issued to your Library Account.

If you need to cancel your request, please email lib-enquiry@york.ac.uk as soon as possible so that we can arrange to make the items available for other users.

We anticipate that it will take up to 5 working days for your items to be ready, although we aim to fulfil requests as quickly as we can.

Please note that ‘Use in Library Only’ or other reference items based at King’s Manor are eligible to be sent to Morrell, but you won’t be able to borrow them. However, we may decide not to move items to Morrell if they are too fragile or otherwise difficult to transport.

Click and Collect

Click and Collect is now closed for new requests.

From Monday 10 August you’ll be able to access the bookshelves in the Library to collect items on a self-service basis. You can borrow them as usual using the self-service machines, or use books whilst you’re studying in the Library. We’ll ask you not to reshelve books once you’ve finished with them so that we can identify and quarantine them.

How it works

This video demonsrates how Click and Collect works:

https://www.youtube.com/watch?v=KXgNe_JfmaU

Click and Collect enables you to request items for collection at the Morrell Library. When your item is ready for collection we will send you an email with a link to a booking calendar. You can then choose a collection time at your convenience. Please note that for the time being collection slots will be available between 10am and 4pm, Monday to Friday.

Items on loan are currently set to renew automatically. You can check the status and due dates of your loans in your Library Account.

When you arrive for your booked collection slot, please make sure to follow the signage and to observe social distancing. Your items will be available at your chosen collection point and will already be issued to your Library Account. A member of staff will be available should you need any assistance.

Please arrive for your booked collection slot, as we might not be able to retrieve your books at other times. If you are running late for your collection slot please contact us as soon as possible. If you do not collect your books during the day of your collection slot, we will contact you to check if you still need the books.

If you need to cancel your collection, please email lib-enquiry@york.ac.uk as soon as possible so that your collection slot can be made available to other users. Please note that cancelling your calendar booking does not automatically cancel your book requests; you will still need to email us to cancel.

We anticipate that it will take up to 5 working days for your items to be ready for collection, although we aim to fulfil requests as quickly as we can. Receipt of your items is subject to the availability of Click and Collect slots.

Returning your items

You can return your items in person using one of the campus book drops, and through the post using our free Royal Mail Tracked Returns service.

Returning your items on campus

You can return your items in person using the Book Return Point in the main Library, which is available 9am to 5pm, Monday to Friday or at one of the following book drop locations on campus:

  • Outside the Morrell Library (to the right of the main entrance doors): available 24/7
  • Inside the Ron Cooke Hub: available 24/7
  • At the ground floor collection point in King’s Manor Library: available 11am to 12pm and 2pm to 3pm, Monday to Friday (knock for entry at the main King’s Manor entrance).

We will remove the items from your account when we next empty the book drop.

Returning your items through the post

If you live in the UK

If you live in the UK you are welcome to return your books in the post free of charge using our Royal Mail Tracked Returns service. This is a 48-hour tracked service.

Please be aware that this is a temporary service in response to the coronavirus outbreak. We will provide updates later in the year about when we expect the service to be phased out.

To use the service:

  1. Package your items ready to return. If you have several items to return we recommend that you package them into multiple, smaller packages rather than one large package. This will ensure that items get back to the Library more safely. You won’t be charged for using multiple packages, but you would need to print multiple labels (see below). There is a maximum weight limit of 20kg and size limit of 61cm (L) by 46cm (W) by 46cm (D). You will need to provide your own packing materials.
  2. Address your items to University Library, University of York, York YO10 5DD.
  3. Visit the Royal Mail website and select University of York from the list of retailers.
  4. Select the shape of your item and confirm the size and weight are below the maximum limits.
  5. Add your details to the form and select Make your label.
  6. You can choose whether to print out a label to attach to your package, or to send a QR code to your smartphone. If you choose to print your labels, remember that you’ll need one for each separate package that you’re returning.
  7. Take your package to your nearest Post Office or Customer Service Point. If you chose to send a QR code to your phone, a return label will be printed for you. You will not be charged for postage.

Upon arrival at the Library, we will remove the items from your Library Account. Don’t worry if your items are slightly delayed in the post; we will backdate the return to the date of postage.

If you are concerned that items have not reached the Library, please contact us.

If you live outside the UK

If you live outside the UK, you will need to pay for costs of returning your books to us in the post. We will then refund the costs of your postage.

Here’s how it works:

  1. Return your items to us by packing them suitably and sending them to University Library, University of York, York YO10 5DD, United Kingdom.
  2. When we receive your items, we’ll remove them from your Library Account and let you know that they’ve arrived.
  3. You can then apply for a refund of the postage costs by completing this form. You will need to attach an image of your receipt.
  4. We will arrange for a refund to the bank details saved on your University account. Refunds will be paid in Pound Sterling, based on that day’s exchange rate.