Accessibility statement

Visit our opening times page to see which of our outlets are open. Please visit our Coronavirus webpage for more updates.

How to give feedback


You can let us know your thoughts via our feedback or formal complaints section, or:

In person at the catering outlet, ask for a manager or supervisor
Phone: (01904) 32 8443/8241
Email: ycl-catering@york.ac.uk
Get in touch on Twitter or Facebook 

Feedback Form

The importance of feedback

The Commercial Services team are constantly working to deliver excellent customer service to every customer. We value all feedback, and we invite you to contribute your ideas, suggestions and opinions – both positive and negative.

What do we do with your feedback?

Your feedback will help us to improve our services. We use it to develop our plans for physical developments, changes to staff training, introducing new services and more.

What to do if things have gone wrong

If you are unhappy please tell us.

We know that occasionally things go wrong and we welcome the opportunity to deal with these situations quickly and put things right.

Leave your contact details on our feedback form and a member of our team will get back to you.