Networking lunch & expert session on telesales

Event details

Join Enterprise Works for our monthly networking lunch event!

Enterprise Works supports entrepreneurs at all stages of their business' development. Developed in conjunction with our entrepreneurial community, these sessions address some of the key issues for start-ups and growth companies, while helping you to expand your client, support and peer network.

Our community identified that support around "getting new clients" was key to their business plans. This session, delivered by Sue Makin, of Starfish Management Service, will give you an insight in to telesales and how your business can utilise this tool.

In today’s challenging post covid times, getting your products and services, quickly and effectively to market is more important than ever. Telesales enables you to generate both New business, whilst ring fencing and cross selling into your existing valued customers. The change in how businesses are now operating has increased the need for quality telesales and phone skills across the board. This is due to the market changes and people being more receptive to doing business over the phone, or the likes of Teams.

Sue will share her many years of experience and cover areas such as :

• Impact & benefits of Telesales
• Use of the phone
• Upselling & Cross selling
• Customer/Market research
• Effective conversations
• Questioning & information gathering
• Follow up & next actions

Starfish Management Service specialise in all things Telesales. With many years experience initially starting within the technology and telecom industry. It has been customer lead into all types of industries and various sizes of company from start up to corporate.

Below are same of the service we cover:

• Telesales mentoring & training
• Telesales strategy
• Telesales campaigns & projects
• Exhibition lead follow up
• Customer excellence calls
• Telesales Management
• Telesales Interviewing
• Regular customer contact