Estates helpdesk

Report an emergency fault

    During working hours:

  • 01904 32 5555 (Estates helpdesk)

    • All other times:

  • 01904 32 3333 (Security emergency line)

These contacts are for emergency faults only. For all other faults please use the online Planon system.

Planon

Fault Reporting

To report a fault please use our online Planon system

If you are a student, please report all faults to your nearest porters' reception. Students don't currently have access to Planon.

Should you need to contact us regarding an existing fault report, please email estates@york.ac.uk ensuring that you quote your Planon reference number.

The general Estates Services Helpdesk Number is 01904 32 5555

If you don't know the building code relevant to the fault you're reporting, you can look it up here. You will need this when reporting a fault.