Case studies
Admin hub
This information point provides training material, help and guidance on common administrative processes, for new and existing administrators.
We have updated and gathered all the information into one place to make it easier to find. Administrators will spend less time searching for relevant and important information to help them complete processes.
Several processes have been stopped, standardised, simplified or digitised. There is new guidance to help communicate about these processes.
The hub makes it clear which processes should be used, so the admin community can deliver a consistent approach, share best practices and support each other.

Booking business travel
To make booking travel quicker and to reduce the amount of time administrators spend booking travel, we are enabling a self-service system for booking travel.
All staff can book their own straightforward travel requirements via the University’s contracted Travel Management Companies.
More complex bookings will be made with the help of a department administrator or Travel rep by completing a request form.
This will reduce the time spent finding and sharing information and confirming details between staff. It will remove duplication and reduce email traffic.
Admin Slack channel

This is a place for administrators to ask questions, quickly get help and receive updates from channel managers.
The channel is open to all new and existing administrators across the University.
It will help administrators quickly and confidently adopt the new improved processes, and will ensure the entire admin community knows what is happening and when.