Posted on 13 December 2022
If you’ve received an email telling you that your University password will expire over the Christmas break, we’d recommend that you change your password now so that you don’t get locked out of your account.
Don't follow links in unexpected emails that tell you to change your password, that your account needs reactivating or that your account is due to close.
To change your University password follow these instructions:
If your password has expired recently, then you can log in to the Identity Manager and you’ll be prompted to change it. Once you’ve changed it, you’ll be able to access the rest of your account again.
Make sure that your two-factor authentication (2FA) is working correctly.
Make sure your registered phone number is up-to-date by logging in to the Duo SelfService Console. This will allow you to receive passcodes by text message if you have issues using the Duo Mobile app.
If you get a new phone, you can use Duo Restore (or your phone number - if you still have the same number) to get it working on your new device:
Generate a set of backup codes from Google so that you can use these if you have problems logging in to your account with 2FA (also called 2-Step Verification by Google). Keep these backup codes in a safe place.
If you get a new phone, follow these steps to update your 2FA settings in your Google account:
Top tip! It's best to make sure that your two-factor authentication is working on your new phone before you reset/wipe your old phone.
Further information and troubleshooting guidance on 2FA can be found on our website:
Phishing emails are fake email messages that claim to be from an organisation that you may trust (eg universities or banks). Often ask you to provide your personal details by replying or clicking a link. They may suggest you'll lose your account if you don't do so.
Follow our guidance to stay safe:
If you receive a phishing email, report it! This will help Google to block similar scam emails in the future:
Log in to the Identity Manager with your username and password to update your security questions.
You can use your security questions to reset your password if you forget it.
Make sure you can log in to your managed laptop successfully. And don’t forget your charger!
You can install lots of commonly-used software through Software Center:
If you find that you need to change your password follow the steps on this page:
You can still access many of our services, including email, filestores and software:
For students and staff visiting China, our China Connect service can be used to access University services, Google and other websites needed for teaching, learning and research.
Please remember to switch off your computer, and other equipment like monitors and docking stations, if you know that you won't be using them (including accessing it via Remote Desktop).
If you need our help...
We close for Christmas at 4pm on Friday 23 December, but please try to contact us as soon as possible to give us enough time to help you.
- Email: email@example.com
- Phone: +44 (0)1904 323838
- In person: at the Library and IT Help Desk in the JB Morrell Library.
For more information on our support service from now until the new year:
- IT Services over the Christmas period (Posted on 5 December 2022)